Scheduling Coordinator

Senior Helpers Parent Account; Mifflinburg (PA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Starting wage $21/hr

Performance bonus

Paid time off

Healthcare after 30 days

On-call pay

Advancement opportunities

Job summary

Senior Helpers in Mifflinburg, PA is seeking a full-time Scheduling Coordinator to join our in-home senior care team. You will select, schedule, and coordinate caregivers based on care plans, with regular hours Monday–Friday 8am–4pm and on-call evenings as needed.

The ideal candidate has at least one year of staffing or recruiting experience, strong customer service skills, and knowledge of healthcare staffing requirements.

Qualifications

• One year in staffing/recruiting.
• Customer service experience.
• Knowledge of healthcare staffing requirements.
• Team player with strong communication skills.
• Ability to multi-task and work independently.
• Experience using multi-line telephones and handling calls.
• Strong problem-solving abilities to address scheduling conflicts.

Responsibilities

• Schedule caregivers based on care plans; 8am-4pm Mon-Fri.
• Maintain scheduling and resolve conflicts and call-outs.
• Track assignments in Matrix Care and share updates with Care Manager.
• Communicate needs for additional caregivers based on client load.
• Audit time cards to ensure hours match scheduled hours.
• On-call rotating evenings during the week.
• Other duties as assigned by Care Manager.

Skills

Staffing/recruiting experience

Customer service experience

Communication skills

Multi-tasking

Problem-solving

Telephone handling

Healthcare staffing knowledge

Tools

Matrix Care

Job description

Senior Helpersis the nation'spremierprovider of in-home senior care, and the first national in-home care company to be recognized as aGREAT PLACE TO WORK 6 YEARS IN A ROW!

Come join the company voted2023 READERS CHOICEby Harrisburg Magazine forBest Home-Care Company!

We are actively looking for a full timeScheduling Coordinator, based in our Mifflinburg, PA office.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the Care Manager,select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with theCare Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits time cards on a regular basis to ensure hours match scheduled hours
• On Call rotating evenings during the week.
• Other duties as assigned by Care Manager

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Benefits:

• $21/hr starting wage
• Bi-weekly performance based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insuranceand more after 30 days
• On-Call Pay
• Opportunities for advancement