Scheduling Coordinator

Senior Helpers Parent Account; York (York County); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Bonus potential

Paid vacation

Paid holidays

Medical insurance

On-call pay

Advancement opportunities

Job summary

Senior Helpers is seeking a Scheduling Coordinator in our York, PA office to support the Care Manager in selecting, scheduling, and coordinating caregivers for clients based on care plans. Regular hours are Monday–Friday, 8am–4pm, with on-call rotation evenings.

The role requires at least one year in staffing or recruiting and proven customer service experience, along with strong communication, multitasking and problem-solving abilities to manage shifting schedules in a fast-paced healthcare

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Professional experience in customer service.
• Knowledge of general healthcare staffing requirements.
• Team player with excellent communication and client interaction skills.
• Ability to multi-task and work independently in fast-paced settings.
• Experience using multi-line telephones with professionalism and patience.
• Strong problem-solving abilities to resolve scheduling conflicts.

Responsibilities

• Select, schedule, and coordinate caregivers based on assessment and care plans.
• Maintain office schedule Monday–Friday 8am–4pm.
• Track and resolve scheduling conflicts, emergencies, and call-outs.
• Communicate with the Care Manager about caregiver needs by location.
• Audit time cards to ensure hours match scheduled hours.
• On-call rotating evenings during the week.
• Other duties as assigned by Care Manager.

Skills

Staffing/recruiting

Customer service

Healthcare staffing

Communication

Multi-tasking

Telephone skills

Problem-solving

Job description

Senior Helpersis the nation'spremierprovider of in-home senior care, and the first national in-home care company to be recognized as aGREAT PLACE TO WORK 6 YEARS IN A ROW!

Come join the company voted2023 READERS CHOICEby Harrisburg Magazine forBest Home-Care Company!

We are actively looking fora full timeScheduling Coordinator, based in our York, PA office.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the Care Manager,select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with theCare Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits time cards on a regular basis to ensure hours match scheduled hours
• On Call rotating evenings during the week.
• Other duties as assigned by Care Manager

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Benefits:

• $21/hr starting wage
• Bi-weekly performance based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insuranceand more after 30 days
• On-Call Pay
• Opportunities for advancement

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of (York) is the company for you.