Scheduling Coordinator

Senior Helpers – Hershey, PA; Cleona (PA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Bi-weekly bonus potential up to $3,250

2 weeks paid vacation

8 paid holidays

Medical, Dental, Life Insurance, Short

Term Disability Insurance

On-Call Pay

Opportunities for advancement

Job summary

Senior Helpers is seeking a Scheduling Coordinator for our York, PA office to schedule caregivers based on care plans. This full-time role involves coordinating with the Care Manager, auditing time cards, and maintaining the master schedule to ensure preparedness for the next business day.

Office hours are Monday–Friday 8am–4pm, with on-call evenings. Ideal candidates have at least one year in staffing or recruiting, strong customer-service experience, and the ability to multitask in a

Qualifications

• Minimum of one year in a staffing/recruiting position.
• Professional experience in the field of customer service.
• Knowledge of general healthcare staffing requirements.
• Excellent communication and client interaction skills.
• Ability to multitask in a fast-paced environment.
• Experience using telephones with multiple lines.

Responsibilities

• Select, schedule, and coordinate caregivers based on assessment and care plan information.
• Maintain scheduling and respond to conflicts, emergencies, and call-outs.
• Track and record in Matrix Care all assignment refusals, call-outs, late arrivals, or early departures.
• Communicate with the Care Manager regarding caregiver needs by location.
• Audit time cards to ensure hours match scheduled hours.
• On-Call rotating evenings during the week.
• Other duties as assigned by the Care Manager.

Skills

Customer service

Communication skills

Team player

Multitasking

Telephone etiquette

Independent work

Problem solving

Tools

Matrix Care

Job description

Senior Helpersis the nation'spremierprovider of in-home senior care, and the first national in-home care company to be recognized as aGREAT PLACE TO WORK 6 YEARS IN A ROW!

Come join the company voted2023 READERS CHOICE by Harrisburg Magazine forBest Home-Care Company!

We are actively looking fora full timeScheduling Coordinator, based in our York, PA office.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the Care Manager,select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Regular Work week office scheduled hours are Monday- Friday 8am-4pm.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day
• Track and record in Matrix Care all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with theCare Manager on a regular basis as determined.
• Communicate with the Care Manager regarding areas of need for additional caregivers based upon client load/location.
• Audits time cards on a regular basis to ensure hours match scheduled hours
• On Call rotating evenings during the week.
• Other duties as assigned by Care Manager

Qualifications:

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment
• Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

Benefits:

• $21/hr starting wage
• Bi-weekly performance based bonus potential of up to $3,250 per year
• 2 weeks paid vacation + 8 paid company holidays
• Eligible for Medical, Dental, Life Insurance, Short Term Disability Insuranceand more after 30 days
• On-Call Pay
• Opportunities for advancement

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of (York) is the company for you.