Scheduling Coordinator

Bovenizer & Baker Orthodontics; Cary (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Rx coverage

Dental coverage

Vision coverage

401(k) retirement plan with match

Flexible spending accounts

Health savings accounts

Employee assistance program

Job summary

Bovenizer & Baker Orthodontics in Cary, North Carolina, is seeking a Scheduling Coordinator to manage patient intake and appointment scheduling. This role requires attention to detail, organization skills, and the ability to thrive in a fast-paced environment.

We offer a competitive hourly rate and benefits such as medical, dental, vision coverage, and a 401(k) retirement plan with matching options. You will be a key part of our team, ensuring patients receive exceptional care from the moment they enter the practice.

Qualifications

• Experience in handling patient intake and scheduling.
• Ability to maintain accuracy in scheduling and patient flow.
• High attention to detail in a fast-paced environment.

Responsibilities

• Schedule and authorize appointments.
• Deliver excellent customer service to patients.
• Maintain an organized workspace.
• Coordinate with team members for scheduling.

Skills

Excellent written and oral communication skills

Compassion and high level of service

Dependability and reliability

Organization and multitasking

Proper telephone etiquette

Education

1-3 Years Relative Experience

Job description

The Scheduling Coordinator is responsible for handling patient intake and flow, coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast‑paced environment.

Benefits include a competitive hourly rate, monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401‑k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options. Benefit‑eligible new hires can enroll in coverage effective on their first day of employment. Further details on the benefits program are available upon request.

Responsibilities

• Schedule, authorize and send pertinent medical records/orders for appointments
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

Knowledge, Skills and Abilities

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Excellent written and oral communication skills
• Compassion and a high level of service for patients, parents, and staff
• Integrity, always doing the right thing
• Dependable and reliable for being at work when scheduled
• Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines
• Professional manner and appearance at all times
• Telephone skills: proper telephone etiquette and information gathering skills

Education and Experience

• 1-3 Years Relative Experience

Where required by state law and/or city ordinance, this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization.

As set forth in Bovenizer & Baker Orthodontics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.