Scheduling Coordinator

We Care Senior Care, Inc.; Madison (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Schedule

Health, Dental & Vision Insurance

Paid Time Off

401(k) with Company Match

Paid Orientation & Ongoing Training

Career Growth Opportunities

Mileage Reimbursement

Employee Assistance Program & Chaplain

24/7 Support from Office Team

Care Pro Café & company events

Job summary

We Care Senior Care is seeking a proactive Scheduler - Staff Coordinator to match clients with caregivers, maintain schedules, and support daily operations. This role demands problem-solving, phone and computer proficiency, and a collaborative approach in a fast-paced environment.

You will coordinate with the care team, address scheduling conflicts, and help ensure client needs are met with compassionate service. Join us and support seniors in our community.

Qualifications

• Strong computer skills with proficiency in Word and Excel.
• Ability to work independently and use sound judgment.
• Excellent verbal and written communication and active listening.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to quickly establish rapport with clients and caregivers.
• Creative problem solving and proactive thinking.
• Professionalism, integrity and fairness in all interactions.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage creation and maintenance of client and caregiver schedules to create high quality matches.
• Operate in a fast-paced environment with multiple projects.
• Negotiate availability and shift assignments with caregivers.
• Collaborate with Recruitment and Engagement Manager on caregiver concerns.
• Monitor service hours to control overtime and ensure coverage.
• Log activity accurately in the database.
• Increase client loyalty by consulting with clients to meet needs.
• Identify opportunities to increase client service hours.
• Attend Caregiver and Admin meetings as needed.
• Perform other duties as assigned.

Skills

Computer skills

Independent work

Verbal communication

Written communication

Organization

Attention to detail

Relationship building

Problem solving

Professionalism

Attendance

Tools

Microsoft Word

Microsoft Excel

Job description

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes.

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes. At the heart of our culture is our core value:

• Love (v.)
• , defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do.

About the Role:

We are in search of a positive, friendly Scheduler - Staff Coordinator (SC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems? This could be the job for you!

Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers, solving problems, and talking on the phone.

Benefits

• Competitive Pay
• Flexible Schedule
• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Paid Orientation & Ongoing Training
• Career Growth Opportunities
• Mileage Reimbursement
• Employee Assistance Program & Corporate Chaplain
• 24/7 Support from Our Caring Office Team
• Employee Perks & Appreciation Events (Care Pro Café, company picnic, seasonal activities

Responsibilities:

• Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
• Fast-paced, rapidly changing environment, multiple projects going simultaneously
• Negotiate availability and shift assignments with Caregivers
• Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked
• Monitor service hours of Caregiver to limit overtime pay
• Utilize independent judgment to problem solve Caregiver, client, and staffing concerns
• Accurately log activity in the database
• Increase loyalty by consulting with clients to better meet their needs
• Identify opportunities to increase client service hours
• Participate in Caregiver, Admin and other meetings as needed
• All other duties as assigned

Minimum Qualifications:

• Strong computer skills with proficiency in software applications, such as Word and Excel
• Demonstrated ability to work independently and use sound judgment and discretion successfully
• Professional verbal and written communication skills with the ability to listen effectively
• Excellent organizational and time management skills
• Attention to detail and accuracy
• Ability to quickly establish rapport and build relationships
• Proven creativity and problem solving
• Established professionalism, integrity and fair-mindedness
• Ability to successfully navigate multiple priorities in a fast-paced environment
• Maintain regular attendance to execute job responsibilities

We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.