Front Office Assistant

Orlando Health, Inc.; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Desk/Office Support professional to assist ambulatory/physician office operations under supervision by practice managers. Responsibilities include patient registration, scheduling, and referrals, with focus on accurate demographics and insurance information.

The role supports daily workflow, answers calls, processes medical records requests, and ensures compliance with policies while delivering professional patient service and attention to satisfaction.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health policies and procedures; demonstrates competency in use of office equipment and technology; answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and actively works to improve patient satisfaction.
• Interacts with patients and families in a professional manner.
• Maintains attendance in accordance with policies and ADA/FMLA standards.
• Maintains compliance with all policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices efficient use of supplies.
• Assists billing service as requested.

Skills

Communication skills

Telephone etiquette

Scheduling

Education

High School diploma

Tools

Office equipment

Job description

Position Summary

Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/TrainingHigh School graduate or equivalent.

Licensure/CertificationNone.

ExperienceSix (6) months experience in a clerical office, or general business, and/or customer service setting.