Scheduling Center Agent

Aspen Dental; Arizona; Remote; USD 17,616 - 25,089; Full time

Benefits offered by this job

Comprehensive Health, Dental, and Vision insurance

Paid time off

401K with company match

Performance-based bonuses

Job summary

A leading dental service provider is seeking a Scheduling Center Agent to work from home. In this role, you will assist patients in scheduling appointments and addressing their concerns. The ideal candidate has a high school diploma and over a year of customer service experience, preferably in a high-volume environment. This position offers flexible schedules, comprehensive benefits, and opportunities for professional growth.

Qualifications

• 1+ years of customer service experience required, preferably in a retail or call center setting.
• Ability to work in a fast-paced, goal-driven environment.
• Must have a quiet, HIPAA compliant, private workspace.

Responsibilities

• Schedule appointments for patients as the first point of contact.
• Handle high-volume inbound calls and address patient questions.
• Utilize sales and customer service techniques to set appointments.

Skills

Customer service experience

Communication skills

Tech-savvy

Education

High School Diploma or equivalent

Job description

Overview

Join to apply for the Scheduling Center Agent role at Aspen Dental.

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.

Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.

We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Responsibilities

• Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services
• Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns
• Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.
• Additional duties as assigned by the Call Center Leadership team

Qualifications

• High School Diploma or equivalent required
• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal and consumer driven environment
• Communication skills, with the ability to speak clearly and professionally
• Tech-savvy - Ability to navigate provided technology efficiently
• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
• Must have a quiet, HIPAA compliant, private workspace
• Some evening and weekend scheduling availability required
• Spanish-English bilingual candidates are encouraged to apply. Additional compensation is offered for designated Spanish-speaking roles.

Compensation and Benefits

• Pay rate: $15.50 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days
• Various full and part-time shifts available
• Comprehensive Health, Dental and Vision insurance offerings
• Paid time off
• 401K – with generous company match