Bilingual Scheduling Center Agent

Aspen Dental

Virginia (MN)

Remote

USD 19,320 - 27,517

Full time

14 days+

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Benefits offered by this job

Comprehensive Health, Dental and Vision insurance

Paid time off

401(k) with company match

Performance-based bonuses

Job summary

A leading dental services organization seeks a Bilingual Scheduling Center Agent to work from home, focusing on scheduling patient appointments. Candidates must be bilingual in English and Spanish, with prior customer service experience. This role offers full-time and part-time options, providing comprehensive health benefits and a pay rate of $17 per hour, plus bonuses.

Qualifications

Must be professionally proficient in both English and Spanish.
1+ years of customer service experience required, preferably in a call center.
Must have cable/fiber-connected internet and a quiet, HIPAA-compliant workspace.

Responsibilities

Schedule appointments for patients as first point of contact.
Answer inbound calls in a high-volume call center environment.
Listen empathetically to understand patient needs and set appointments.

Skills

Bilingual proficiency in English and Spanish

Customer service skills

Tech-savvy

Communication skills

Education

High School Diploma or equivalent

Job description

Bilingual Scheduling Center Agent

Apply to the Bilingual Scheduling Center Agent role at Aspen Dental.

Aspen Dental has over 1,000 locations focused on providing dental services to all patients. It focuses on breaking down barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointments, providing them critical access to care and improved dental health.

We have full‑time and part‑time positions available. Virtual training classes begin soon. Don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Job Duties

Work with patients to schedule appointments as the first point of contact for new patients, calling to book an appointment or learn about Aspen Dental services.
Answer inbound calls in a high‑volume environment while compassionately handling questions/concerns.
Listen empathetically and think critically to understand patient needs, using trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.
Additional duties as assigned by the Call Center Leadership team.

Job Requirements

High School Diploma or equivalent required.
Must be professionally proficient in both English and Spanish.
1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high‑volume call center environment strongly preferred.
Desire to succeed in a fast‑paced, goal and consumer driven environment.
Communication skills, with the ability to speak clearly and professionally.
Tech‑savvy – Ability to navigate provided technology efficiently.
Must have cable/fiber‑connected internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload.
Must have a quiet, HIPAA‑compliant, private workspace.
Some evening and weekend scheduling availability required.

Compensation and Benefits

Pay rate: $17.00 per hour, plus eligibility for performance‑based bonuses paid monthly and pay rate increases at 90 and 180 days.
Various full‑time and part‑time shifts available.
Comprehensive Health, Dental and Vision insurance offerings.
Paid time off.
401(k) – with generous company match.

Seniority level