Bilingual Scheduling Center Agent

Aspen Dental; Alabama; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K with company match

Job summary

Aspen Dental in Alabama is seeking a Spanish bilingual Scheduling Center Agent to help patients book appointments and access care remotely. You will be the first point of contact, handling inbound calls with empathy while guiding them through our scheduling process.

The role requires strong English and Spanish communication, customer service experience, and the ability to work in a fast-paced environment from a quiet, HIPAA-compliant home workspace; evening/weekend shifts may apply.

Qualifications

• High School Diploma or equivalent required.
• Must be professionally proficient in both English and Spanish.
• 1+ years of customer service experience preferred.
• Ability to work in a fast-paced, goal-driven environment.
• Strong communication and professional speaking skills.
• Tech-savvy with ability to navigate provided technology.

Responsibilities

• Schedule appointments as the first point of contact for patients.
• Answer high-volume inbound calls with empathy.
• Listen, understand patient needs, and guide scheduling decisions.
• Perform additional duties as assigned by Call Center Leadership.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Tech-savvy

Education

High School Diploma

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.

We have full‑time and part‑time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Job Duties:

• Work with patients to schedule appointments,as the first point of contact for new patientscalling to book an appointment orlearn about Aspen Dental services,

• Answer inbound calls in a high-volumeenvironment, while compassionately handling questions/concerns

• Listen empathetically and think critically to understand patient needs, use trained salesand customer service techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals.

• Additional duties as assigned by the Call Center Leadership team

Job Requirements:

• High School Diploma or equivalent required

• Must be professionally proficient in both English and Spanish

• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred

• Desire to succeed in a fast-paced, goal and consumer driven environment

• Communication skills, with the ability to speak clearly and professionally

• Tech‑savvy - Ability to navigate provided technology efficiently

• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload

• Must have a quiet, HIPPA compliant, private workspace

• Some evening and weekend scheduling availability required

Compensation and Benefits:

• Pay rate: $1 7 . 0 0 /per hour, plus eligibility for performance-based bonuses paid monthlyand pay rate increases at 90 and 180 days.

• Various full and part‑time shifts available

• Comprehensive Health, Dental and Vision insurance offerings

• Paid time off

• 401K – with generous company match

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