Bilingual Scheduling Center Agent

Aspen Dental; North Carolina; Remote; USD 19,320 - 27,517; Full time

Benefits offered by this job

Comprehensive Health, Dental and Vision insurance

Paid time off

401K with company match

Performance-based bonuses

Job summary

A leading dental service provider is seeking a Spanish Bilingual Scheduling Center Agent to work from home. You will partner with patients to schedule appointments and improve their dental health. Required qualifications include a High School Diploma and fluency in English and Spanish, as well as customer service experience. The position offers a pay rate of $17.00 per hour and various shifts.

Qualifications

• 1+ years of customer service experience required, preferably in retail, call center, or hospitality.
• Must be able to handle high-volume calls.
• Must have a quiet, HIPAA compliant workspace.

Responsibilities

• Schedule appointments and act as the first point of contact for new patients.
• Handle inbound calls in a high-volume environment.
• Use sales and customer service techniques to set appointments.

Skills

Communication skills

Customer service

Tech-savvy

Bilingual (English and Spanish)

Education

High School Diploma or equivalent

Job description

Overview

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon; don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Job Duties:

• Work with patients to schedule appointments, as the first point of contact for new patients, calling to book an appointment or learn about Aspen Dental services.
• Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns.
• Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.
• Additional duties as assigned by the Call Center Leadership team.

Job Requirements:

• High School Diploma or equivalent required
• Must be professionally proficient in both English and Spanish
• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal and consumer driven environment
• Communication skills, with the ability to speak clearly and professionally
• Tech-savvy – Ability to navigate provided technology efficiently
• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
• Must have a quiet, HIPAA compliant, private workspace
• Some evening and weekend scheduling availability required

Compensation and Benefits:

• Pay rate: $17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.
• Various full and part-time shifts available
• Comprehensive Health, Dental and Vision insurance offerings
• Paid time off
• 401K – with generous company match

Apply today for immediate consideration and begin your career journey with Aspen Dental!

R2025-015694