Bilingual Scheduling Center Agent

Aspen Dental; Michigan; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Paid time off

401K with company match

Job summary

Aspen Dental has over 1000 locations and is offering full-time and part-time opportunities for a Spanish bilingual Scheduling Center Agent who works from home. You will partner with patients to schedule appointments, providing critical access to care and improving dental health.

Virtual training begins soon; career development paths are available to help you advance and improve your quality of life. In a high-volume call center, you will handle inbound calls, greet patients, understand needs,

Qualifications

• High School Diploma or equivalent required.
• Must be professionally proficient in both English and Spanish.
• 1+ years of customer service experience required (retail, call center, or hospitality preferred).
• Desire to succeed in a fast-paced, goal and consumer driven environment.
• Communication skills, with the ability to speak clearly and professionally.
• Tech‑savvy - Ability to navigate provided technology efficiently.
• Must have Cable/Fiber connect internet, with hardwired setup within 6 feet of router, and be at least 100 Mbps download and 10 Mbps upload.
• Must have a quiet, HIPPA compliant, private workspace.
• Some evening and weekend scheduling availability required.

Responsibilities

• Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services.
• Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns
• Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach goals.
• Additional duties as assigned by the Call Center Leadership team

Skills

Bilingual Spanish-English

Education

High School Diploma or equivalent

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.

We have full‑time and part‑time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Job Duties:

• Work with patients to schedule appointments,as the first point of contact for new patientscalling to book an appointment orlearn about Aspen Dental services,

• Answer inbound calls in a high-volumeenvironment, while compassionately handling questions/concerns

• Listen empathetically and think critically to understand patient needs, use trained salesand customer service techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals.

• Additional duties as assigned by the Call Center Leadership team

Job Requirements:

• High School Diploma or equivalent required

• Must be professionally proficient in both English and Spanish

• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred

• Desire to succeed in a fast-paced, goal and consumer driven environment

• Communication skills, with the ability to speak clearly and professionally

• Tech‑savvy - Ability to navigate provided technology efficiently

• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload

• Must have a quiet, HIPPA compliant, private workspace

• Some evening and weekend scheduling availability required

Compensation and Benefits:

• Pay rate: $1 7 . 0 0 /per hour, plus eligibility for performance-based bonuses paid monthlyand pay rate increases at 90 and 180 days.

• Various full and part‑time shifts available

• Comprehensive Health, Dental and Vision insurance offerings

• Paid time off

• 401K – with generous company match

View CA Privacy Policy (https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees)