Scheduling Center Agent

Teamtag; Arizona; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

401K with generous company match

Job summary

A leading healthcare support organization is seeking a Scheduling Center Agent to work from home. The role involves partnering with patients to schedule their dental appointments and providing essential information about services. Candidates should have over 1 year of customer service experience in environments like retail or call centers and possess strong communication skills. The organization offers competitive compensation including benefits such as 401K with company match.

Qualifications

• 1+ years of customer service experience required, preferably in retail, call center, or hospitality.
• Ability to answer calls in a high-volume call center environment.
• Bilingual in Spanish and English encouraged to apply.

Responsibilities

• Partner with patients to schedule appointments as the first point of contact.
• Provide information about services.
• Perform additional duties as assigned by Call Center Leadership.

Skills

Customer service experience

Communication skills

Tech-savvy

Job description

Work from home as a Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. **Job Duties:**Work with patients to schedule appointments, as the first point of contact for new patientscalling to book an appointment or learn about Aspen Dental servicesAdditional duties as assigned by the Call Center Leadership team**Job Requirements:**1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred Communication skills, with the ability to speak clearly and professionally Tech-savvy - Ability to navigate provided technology efficientlyMust have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps uploadSpanish-English bilingual candidates are encouraged to apply. Additional compensation is offered for designated Spanish-speaking roles.**Compensation and Benefits:** 401K – with generous company match The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, Clear Choice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.| The Aspen Group (TAG)