Scheduling & Authorization Representative

University Of Nebraska Medical Center; Omaha (NE); Hybrid; USD 26,227,000 - 39,342,000; Full time

Job summary

University of Nebraska Medical Center is seeking a Scheduling & Authorization Representative to maintain patient demographics and insurance data in EPIC and to verify eligibility and pre-authorization for clinical services.

The role requires coordination with providers to complete authorization paperwork, monitor trends in patient service needs, and communicate findings to directors. Strong scheduling, organizational, and communication skills are essential.

Qualifications

• High School education or equivalent.
• Three years of related experience; one year in clinical scheduling, intake, referral coordination or healthcare setting.
• Experience with EPIC or other clinical scheduling software is preferred.

Responsibilities

• Ensure demographics and insurance are updated in EPIC for all clinical services.
• Verify eligibility, pre-determination and pre-authorization requirements.
• Ensure insurance accounts are built accurately and services are properly authorized.
• Collaborate with providers to complete authorization paperwork and identify trends to inform directors.

Skills

Scheduling software

Organizational skills

Communication skills

Customer focus

Confidential handling

Education

High School education or equivalent

Tools

Microsoft Outlook

Job description

Scheduling & Authorization Representative

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Location Omaha, NE

Requisition Number:

Requisition Number: Staff_15018

Department

Business Unit

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Work Schedule Monday - Friday, 8:00AM - 5:00PM; Hours may vary

Remote/Telecommuting

Remote/Telecommuting No remote/telecommuting opportunity

Position Summary

Ensures that all clinical services scheduled at Munroe-Meyer Institute ( MMI ) have appropriate demographics and insurance updated in EPIC . Ensures that insurance accounts are built accurately and that all clinical services are properly authorized. Verifies eligibility, pre-determination and pre-authorization requirements for all clinical services at MMI . Additionally, works with providers to ensure completion of all authorization paperwork as well as identifying trends in patient service needs and communicate these clinical needs to directors.

Working Title Scheduling & Authorization Representative

Job Title

Job Title Admin Bus Op Associate (Clk)

Salary Grade

Salary Grade AB13H

Appointment Type

Appointment Type C2 - REG OFF/SERV HRLY

Salary Range

Salary Range $19.038 - $28.558/hourly

Job Requisition Begin Date

Job Requisition Begin Date 09/28/2026

Application Review Date

Application Review Date 10/06/2026

Review Date Information:

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education:

Required Education: High School education or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider three years related post high school education/experience)

Required Experience

Required Experience 3 years

If any experience is required, please specify what kind of experience:

General office support experience of which one year must include experience in clinical scheduling, intake, referral coordination or related in a healthcare setting.
(Will consider three years related post high school education/experience)

Required License

Required License No

If yes, what is the required licensure/certification?

Required Computer Applications:

Required Computer Applications: Microsoft Outlook

Required Other Computer Applications:

Required Additional Knowledge, Skills and Abilities:

Knowledge of scheduling health care services. Ability to utilize clinical scheduling software.
Demonstrated organizational skills with the ability to work independently and to prioritize workload and set deadlines.
Strong communication skills necessary. Must be able to interface in a professional manner with individuals at all levels.
Strong customer focus skills essential. Ability to communicate with people in a supportive capacity, and must be able to identify & triage health care needs.
Knowledge of Medicare, Medicaid and Third Party Insurance billing protocols and pre-authorization guidelines.
Familiarity with medical billing such as CPT , HCPCS , ICD9 coding.
Ability to handle confidential matters discreetly.

Preferred Education:

Preferred Education: Relevant coursework/specialized training

If any degree/training is preferred, please specify the type:

Post high school education with course work in business.

Preferred Experience:

Experience in health care service delivery coordination, and clinic scheduling

Preferred License:

Preferred License: No

If yes, what is the preferred licensure/certification?:

Preferred Computer Applications:

Preferred Computer Applications: Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Preferred Other Computer Applications:

Preferred Other Computer Applications: EPIC, Other clinical Scheduling software

Preferred Additional Knowledge, Skills and Abilities:

Knowledge of EPIC desirable.
Preferred experience working with persons with disabilities, and interdisciplinary care teams.

Required fields are indicated with an asterisk (*).

Individuals who need accommodation during the online application or interview process may contact 402-559-4070 or [e-mail] to request an accommodation.