Scheduling & Authorization Coordinator

Medasource; États-Unis; À distance; USD 25 000 - 39 000; Temps partiel

Avantages offerts par ce poste

Equipment provided

Remote role

Résumé du poste

Medasource is seeking a Scheduling & Authorization Coordinator to support patient access and healthcare scheduling operations remotely. You will coordinate and schedule diagnostic imaging and other medical procedures while ensuring insurance verification and authorizations are completed accurately and on time.

The ideal candidate has healthcare scheduling or patient access experience, strong communication skills, and the ability to navigate multiple systems while delivering an excellent patient

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in patient scheduling, healthcare access, or insurance verification is valued.
• Strong communication, organization, and accuracy in detail.
• Comfort with high-volume calls and multiple systems.

Responsabilités

• Schedule complex medical exams, diagnostic imaging, and procedures accurately.
• Handle high volumes of inbound/outbound calls for scheduling questions.
• Educate patients on appointment details and prep instructions.
• Verify patient information and HIPAA authorization during communications.
• Document scheduling details across multiple systems.

Connaissances

Communication skills

Customer service

Attention to detail

Time management

Multitasking

Problem solving

Formation

High school diploma or GED

Associate degree preferred

Outils

Microsoft Office

Scheduling systems

Description du poste

Work Environment: 100% Remote, Equipment Provided

Contract: 3-months (Possibility of extension)

Position Overview

We are seeking a detail-oriented and customer-focused Scheduling & Authorization Coordinator to support patient access and healthcare scheduling operations. This individual will be responsible for coordinating and scheduling diagnostic imaging appointments and other medical procedures while ensuring insurance verification and authorization requirements are completed accurately and on time.

The ideal candidate has experience in healthcare scheduling, patient access, insurance verification, or authorization processing and is comfortable managing a high volume of inbound and outbound calls. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while providing an exceptional patient experience.

Key Responsibilities

• Schedule a variety of complex medical exams, diagnostic imaging appointments, and procedures with accuracy and attention to detail.
• Manage a high volume of inbound and outbound calls to coordinate appointments and assist patients with scheduling questions.
• Educate patients on appointment details, preparation instructions, and any requirements prior to their scheduled services.
• Verify patient information and HIPAA authorization when communicating with patients, approved representatives, and referring physician offices.
• Accurately document scheduling details, patient communications, and appointment notes across multiple systems.

Insurance Verification & Authorization

• Verify patient insurance information and confirm eligibility and benefit coverage.
• Obtain insurance authorizations, referrals, and treatment consultations as required before scheduled services.
• Coordinate with insurance providers to obtain authorization requirements and benefit information.
• Gather necessary diagnosis information and CPT codes from physician offices or outpatient departments to complete authorization requests.
• Monitor work queues and assigned lists to ensure insurance verification and authorization requests are processed within required timeframes.
• Maintain accurate documentation in accordance with applicable regulatory and compliance requirements.

Administrative & Clerical Support

• Monitor and respond to incoming emails, faxes, and voicemail requests throughout the day.
• Process scheduling and authorization requests received through various communication channels.
• Maintain accurate tracking logs of scheduled patients, procedures, and assigned physician practices.
• Navigate multiple scheduling platforms, healthcare systems, and Microsoft Office applications to coordinate appointments across different departments and service areas.
• Communicate operational updates, concerns, and workflow issues to leadership as needed.

Qualifications

• High school diploma or GED required.
• Associate degree or at least two years of experience in patient scheduling, patient registration, or healthcare billing preferred.
• At least one year of customer service or client-facing experience required.
• Previous healthcare, hospital, or medical office experience preferred.
• Experience in a high-volume call center environment preferred.
• Familiarity with hospital scheduling systems and insurance eligibility platforms preferred.
• Strong working knowledge of Microsoft Office, including Word, Excel, Outlook, and Windows.
• Excellent verbal and written communication skills.
• Strong customer service and telephone communication abilities.
• Exceptional attention to detail, organization, and time management.
• Ability to multitask, prioritize competing responsibilities, and work effectively in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while contributing to a collaborative team environment.
• Professional, adaptable, and results-driven approach to daily responsibilities.

Ideal Candidate

The ideal candidate is someone who enjoys working directly with patients and understands the importance of accurate scheduling and insurance coordination. They should be comfortable handling frequent phone interactions, navigating multiple computer systems, and managing competing priorities while maintaining a high level of professionalism and customer service.

Previous experience in patient access, radiology scheduling, medical scheduling, insurance verification, prior authorizations, or healthcare call center operations is highly desirable.

We are committed to providing equal employment opportunities to all qualified applicants and maintaining an inclusive and professional work environment.