Scheduler

APR Consulting; Oakland (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

APR Consulting, Inc. has been engaged to identify a Scheduler for a healthcare staffing project in Oakland, CA.

The role focuses on managing inbound/outbound calls, scheduling imaging services, and coordinating patient access across modalities such as X-ray, ultrasound, mammography, and DEXA. The Scheduler will handle patient registration, insurance verification, authorization processing, and work queues within electronic health record systems, ensuring accurate records and timely scheduling

Qualifications

• HS Diploma or equivalent education/experience.
• 6+ months experience in a radiology or medical imaging department.
• 1+ years experience in medical scheduling, patient access, or call center environment.
• Experience with high-volume inbound/outbound calls and scheduling workflows.
• Experience with insurance verification, authorization, and patient registration.
• Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA).
• Ability to manage work queues, orders, and electronic health record systems.
• Strong customer service, communication, and problem-resolution skills.

Responsibilities

• Manage inbound calls and schedule patients across imaging services.
• Coordinate imaging services including X-ray, ultrasound, mammography, and bone densitometry.
• Handle patient registration, insurance verification, and authorization processing.
• Reduce scheduling backlog with outbound calls and improve patient access.
• Provide instructions to patients, gather required documentation, and coordinate prior imaging retrieval.
• Maintain accurate records and support clerical operations while collaborating with technologists and leadership to improve workflow efficiency.

Skills

High-volume calls

Scheduling workflows

EHR systems

Customer service

Medical terminology

Education

HS Diploma

Tools

Epic

Genesys Cloud

Workday

Job description

APR Consulting, Inc. has been engaged to identify a Scheduler
Location:3012 Summit St Oakland, CA 94609
Position: Scheduler
Pay Rate:$24.54/hr
Duration: 13 weeks
Expected Shift: 40 hrs/week
Day 5×8-Hour (08:00 – 17:00)

Job Requirements:

• HS Diploma or equivalent education/experience
• 6+ months experience in a radiology or medical imaging department
• 1+ years experience in medical scheduling, patient access, or call center environment
• Experience with high-volume inbound/outbound calls and scheduling workflows
• Experience with insurance verification, authorization, and patient registration
• Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA)
• Ability to manage work queues, orders, and electronic health record systems
• Strong customer service, communication, and problem-resolution skills

Preferred Requirements:

• 2+ years experience in radiology scheduling or medical receptionist role
• Experience with Genesys Cloud or similar call management systems
• Experience with Epic, Workday, or similar healthcare systems
• Ability to handle patient financial discussions including estimates and cost share
• Experience requesting prior imaging and managing records/CD distribution
• Experience supporting process improvement or high-volume access operations

Summary / Duties:

Supports a high-volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X-ray, ultrasound, mammography, and bone densitometry. Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing. Conducts outbound calls to reduce scheduling backlog and improve patient access. Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval. Handles patient inquiries, resolves issues, and escalates as needed. Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates.

Our client is one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.

This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.