Medical Office Associate I Cumberland - Contingency Pool

Penn State Health; Camp Hill (Cumberland County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Sign on bonus of $3,000

Job summary

Penn State Health is hiring for a full-time scheduling role to provide high quality experiences for patients. Key responsibilities include answering calls, scheduling appointments accurately for various specialties, and demonstrating strong customer service skills.

Minimum qualifications include a High School Diploma and the completion of a scheduling training program. This position requires excellent keyboarding, data entry, and interpersonal skills. A sign-on bonus of $3,000 is available.

Qualifications

• Completing a scheduling training program and demonstrating competence in scheduling within 6 months.
• Knowledge of medical terminology is preferred.
• Prior Call Center, Healthcare IT, or operational experience is preferred.

Responsibilities

• Provides high quality scheduling experience for patients.
• Answers inbound calls from patients and redirects as needed.
• Schedules accurately for all specialty areas.

Skills

Accurate keyboarding and data entry skills

Excellent customer service skills

Excellent interpersonal skills

Ability to prioritize work and manage time requirements

Education

High School Diploma or equivalent

Associate's Degree in Healthcare Administration or a related field preferred

Job description

Job Summary

Provides high quality scheduling experience for the patients of Penn State Health. Perform all elements of scheduling accurately and politely at point of patient contact. Answers inbound calls from patients and internal stakeholders, places outbound calls to patients, and redirects patients as needed. Demonstrates ability to resolve clinical concern when presented by a patient and uses sound knowledge and judgement in involving appropriate clinician. Deploys excellent customer service engagement skills by phone. Schedules accurately for all specialty area supported in Phone Access Group against scheduling guidelines.

Sign on bonus: $3,000

Location and Work Type

Location: US:PA:Hershey

Work Type: Full Time

Minimum Qualifications

• High School Diploma or equivalent required.
• Penn State Health requires schedulers to complete a scheduling training program and demonstrate competence in all functional aspects of scheduling for Phone Access Group prior to 6 months of employment. This training is supplied by the employer.

Knowledge, Skills, & Abilities

• Accurate keyboarding and data entry skills.
• Excellent customer service skills.
• Excellent interpersonal skills.
• Ability to prioritize work and manage time requirements.

Preferred Qualifications

• Medical terminology preferred.
• Associate's Degree in Healthcare Administration or a related field preferred.
• Prior Call Center, Healthcare IT, or Healthcare operational experience preferred.
• Prior Ambulatory Practice Site Experience preferred.
• Strong customer service background.

EEO Statement

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 8:30 AM and 4:30 PM, Eastern Standard Time, Monday – Friday, email [e-mail] or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union

Non-Bargained