2nd Shift Customer Service Representative (QC)

igopeople; Tyrone (Blair County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Job summary

InspectionGo, Inc. seeks a Customer Service Representative for the 2nd shift (2pm–10pm) in Tyrone, PA. This in-person role handles outbound and inbound calls, guides customers to consultations, and records interactions in our system.

The candidate should possess excellent communication, strong organization, and a customer-focused mindset, with the ability to work evenings and thrive in a busy office environment.

Qualifications

• Excellent phone and in-person communication skills.
• Positive, energetic mindset with a passion for people.
• Motivation, perseverance, and desire to grow a career.
• Organizational skills to manage client records.
• Ability to work evenings.

Responsibilities

• Build and maintain strong relationships with clients.
• Understand clients' needs to provide the best service.
• Communicate features, benefits, and value clearly.
• Meet or exceed daily activity goals.
• Maintain accurate records in company software.
• Collaborate with sales and customer service teams to ensure a seamless client experience.

Skills

Communication

Phone skills

Interpersonal skills

Organization

Problem solving

Evening availability

Job description

Customer Service Representative - 2nd Shift 2pm-10pm

Location: Tyrone, PA (On-site). This is not a remote work opportunity.

Job Type: Full-time 2nd Shift

Work Location: In person

The role of Customer Service Rep is an in-office position focused on making outbound phone calls, answering inbound calls, and monitoring text responses to customers to follow up on services provided, review benefits included, and invite them to take a consultation call with a member of the HomeBinder Assistant sales team.

What You’ll Do

• Build and maintain strong relationships with existing and potential clients.
• Understand clients' needs, preferences, and pain points to provide an experience that best serves their needs.
• Communicate features, benefits, and value propositions clearly and persuasively.
• Meet or exceed assigned daily activity (calls and tasks) goals consistently.
• Maintain accurate and up-to-date records in the company software tools.
• Collaborate with the sales and customer service teams to ensure a seamless and exceptional client experience.

What You’ll Bring

• A positive, energetic mindset with a passion for people
• Excellent phone and in-person communication skills
• Motivation, perseverance, and a desire to grow a career
• Organizational skills to keep on top of details and client records
• Problem‑solving skills to overcome objections
• Ability to work evenings

Other Job Requirements

The requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Certain physical conditions may preclude an individual from performing these required job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to speak, read, and write (legibly) in the English language without assistance and to demonstrate solid computer skills to include, but not be limited to, accurate and timely data entry, login/out, screen, program, and website navigation. Must be able to work independently without direct supervision and, as part of a team, produce expected results. Must routinely apply practical critical thinking skills to improve processes, troubleshoot situations, and resolve problems.

The job is primarily performed indoors in a traditional office setting with a temperature‑controlled environment. The person holding this job must constantly talk, hear, stand, or sit for extended periods while using a computer, telephone, or other productivity devices to communicate with others and conduct business. While performing the duties of this job, the individual is occasionally required to reach with hands and arms, use their arms and legs and move their whole body and balance, walk, stoop, maneuver, carry, lift, push, pull, and occasionally move materials/objects weighing less than 20 pounds. This role requires frequent use of fingers and hands to handle, feel, or operate objects such as computer keyboards, office equipment, and audio/video/telecommunications equipment. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), peripheral vision, depth perception, and the ability to identify deviations and differences from an established tolerance or standard and adjust focus between objects, materials, colors, and textures.

Applicants must be currently authorized to work in the United States on a full‑time basis.

Applicants must be at least 18 years of age.

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• On‑the‑job training
• Paid time off
• Referral program
• Vision insurance

Ability to Commute

• Tyrone, PA 16686 (Preferred)

Ability to Relocate

• Tyrone, PA 16686: Relocate before starting work (Preferred)

InspectionGo, Inc., is an Equal Opportunity Employer. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. If you need reasonable accommodations because of a disability for any part of the employment process, please send an e‑mail to and let us know the nature of your request and your contact information.