Customer Service Administrative Assistant

PTR Global; Dallas (TX); On-site; USD 22,041 - 35,817; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K contributions

PTO

Job summary

PTR Global is seeking a Customer Service Administrative Assistant in Dallas, Texas, on a contract basis. The role emphasizes high-quality customer service, administrative support, and proactive problem solving within a fast-paced environment.

Strong communication and organization are essential, as are comfort with Microsoft Office tools and lightweight data tasks. The ideal candidate will handle cross-functional coordination, assist with process improvements, and manage multiple projects with

Qualifications

• 1-2 years in a Performance Management or Data Analysis role with process improvement
• Proven customer service and communication skills
• Proven team-building and organizational skills
• Lean Six Sigma training (Preferred)
• Strong interpersonal and written communication abilities
• Ability to learn internal computer programs for scheduling and reporting

Responsibilities

• Support development of strategies for long-term viability and profitability of the work group
• Support cross-functional initiatives to maximize program efficiency end-to-end
• Manage projects as assigned, including data and analysis requests
• Prioritize workload to ensure timely completion of assignments

Skills

Customer service

Communication

Team-building

Lean Six Sigma

Interpersonal skills

MS Office

SharePoint

Data analysis

Problem solving

Tools

SharePoint

MS Word

Excel

Access

PowerPoint

Job description

Position: Customer Service Administrative Assistant Location: Dallas, Texas Duration: Contract Job ID: 178321

Job Overview

We are seeking a dedicated and detail-oriented Customer Service Administrative Assistant to join our team. The ideal candidate will provide exceptional administrative support while ensuring a high level of customer service. This role requires excellent communication skills, organizational abilities, and a proactive approach to problem-solving.

Responsibilities

• Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
• Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
• Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
• Workload will need to be prioritized to ensure that assignments are completed in a timely manner .

Qualifications

• 1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
• Proven customer service and communication skills
• Proven team-building and organizational skills
• Lean Six Sigma training (Preferred)
• Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
• Ability to possess a working knowledge ofoperating environment, specifically in regard to the surrounding work group
• Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
• Ability to learn internalcomputer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.
• #1 Good customer service skills (on the phone with customers, having tough conversations often each day)
• External customers & internal business units
• Quick learners with solid computers (Microsoft tools & proprietary systems)
• Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

We NEVER ASK job applicants to

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $23- $26

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

Position: Customer Service Administrative Assistant Location: Dallas, Texas Duration: Contract Job ID: 178321

Job Overview

We are seeking a dedicated and detail-oriented Customer Service Administrative Assistant to join our team. The ideal candidate will provide exceptional administrative support while ensuring a high level of customer service. This role requires excellent communication skills, organizational abilities, and a proactive approach to problem-solving.

Responsibilities

• Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
• Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
• Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
• Workload will need to be prioritized to ensure that assignments are completed in a timely manner .

Qualifications

• 1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
• Proven customer service and communication skills
• Proven team-building and organizational skills
• Lean Six Sigma training (Preferred)
• Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
• Ability to possess a working knowledge ofoperating environment, specifically in regard to the surrounding work group
• Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
• Ability to learn internalcomputer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.
• #1 Good customer service skills (on the phone with customers, having tough conversations often each day)
• External customers & internal business units
• Quick learners with solid computers (Microsoft tools & proprietary systems)
• Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

We NEVER ASK job applicants to

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $23- $26

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.