Scheduling and Pre-Registration Representative I

Cleveland Clinic; Cleveland (OH); Remote; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Scheduling and Pre-Registration Representative to support patient-first care from a remote role in Northeast Ohio. You will handle pre-registration for diagnostics and surgeries, provide estimates of out-of-pocket costs, and ensure accurate data collection.

The position offers weekday hours 8:30am–5:00pm with no weekends or holidays, opportunities to train others, and a chance to contribute to a trusted health system.

Qualifications

• Demonstrated experience in customer-facing roles.
• Ability to learn medical terminology and orders.
• Proficiency with basic PC software and data entry.

Responsibilities

• Provide a comprehensive set of business, financial and appointment-related services during the pre-access process or before the patient presents for a service via the phone.
• Perform pre-registration for diagnostic testing and surgeries by contacting patients and obtaining demographic, insurance, medical and financial information.
• Utilize an estimator tool to provide patients with an estimate of out-of-pocket expenses prior to the date of service.
• Provide scheduling, registration and cash collection access in Epic.
• Communicate with patients via outbound and inbound calls.
• Maintain productivity and quality standards.
• Function as a Super User and assist training new caregivers.
• Cross-train to staff all areas of the department and rotate to different locations/hospitals as needed.

Skills

Customer service

Phone etiquette

Education

High School Diploma/GED

Associate Degree

Bachelor's Degree

Tools

Epic Systems

Job description

• Applicants must reside in Northeast Ohio

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Scheduling and Pre-Registration Representative, your work supports our mission to offer the best experience possible by securing timely, appropriate payment for services and various related tasks. Every day, you can help patients feel supported and appreciated, offering a unique opportunity to positively impact your community.

This is a remote role. A caregiver in this position will work 8:30am to 5:00pm with no weekends and no holidays required.

A caregiver who excels in this role will:

• Provide a comprehensive set of business, financial and appointment-related services during the pre-access process or before the patient presents for a service via the phone.
• Perform pre-registration for diagnostic testing and surgeries by contacting patients via telephone and completing an accurate interview to obtain demographic, insurance, medical and financial information.
• Utilize an estimator tool to provide patients with an estimate of out-of-pocket expenses prior to the date of service.
• Provide scheduling, registration and cash collection access in Epic.
• Communicate with patients via outbound and inbound calls.
• Maintain productivity and quality standards.
• Function as a Super User and act as a resource for training new caregivers.
• Crosstrain to staff all areas of the department and rotate to different locations/hospitals as needed.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• Two years of experience in a customer facing role with in-person/phone contact OR Associate Degree and one year of experience OR Bachelors Degree.
• Basic PC software application knowledge
• Ability to use multiple data systems
• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Pay Range

• Minimum hourly: $15.75
• Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).