Scheduling Analyst: Optimize Field Technician Routes

Mettler-Toledo, Inc.; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) savings plan with company match

Gym discount program

Tuition reimbursement

Paid time off

Flexible spending

Short- and long-term disability

Basic life insurance

Business travel insurance

Employee Assistance Program

Domestic partner benefits

Job summary

Mettler Toledo in Columbus, OH is seeking a Scheduling Analyst to organize and optimize the daily schedules of Field Service Technicians, ensuring outstanding customer service and efficient operations.

You will schedule and route technicians based on priorities and material availability, monitor assignments, coordinate planned maintenance visits with customers, and support service order closure while looking for process improvements to boost productivity and technician utilization.

Qualifications

• Associate's degree or higher in business or communications.
• Two years of planning/scheduling experience in service, logistics or manufacturing, or five years in the same area.
• Experience in field service or small business environment is a plus.
• SAP knowledge preferred.

Responsibilities

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

Skills

Scheduling experience

Customer service focus

Communication skills

Problem solving

Education

Associate's degree in business or communications

Tools

SAP

Job description

Mettler Toledo in Columbus, OH is seeking a Scheduling Analyst to organize and optimize the daily schedules of Field Service Technicians, ensuring outstanding customer service and efficient operations.

You will schedule and route technicians based on priorities and material availability, monitor assignments, coordinate planned maintenance visits with customers, and support service order closure while looking for process improvements to boost productivity and technician utilization.