Scheduling Analyst

Mettler-Toledo, Inc.; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) savings plan with company match

Gym discount program

Tuition reimbursement

Paid time off

Flexible spending

Short- and long-term disability

Basic life insurance

Business travel insurance

Employee Assistance Program

Domestic partner benefits

Job summary

Mettler Toledo in Columbus, OH is seeking a Scheduling Analyst to organize and optimize the daily schedules of Field Service Technicians, ensuring outstanding customer service and efficient operations.

You will schedule and route technicians based on priorities and material availability, monitor assignments, coordinate planned maintenance visits with customers, and support service order closure while looking for process improvements to boost productivity and technician utilization.

Qualifications

• Associate's degree or higher in business or communications.
• Two years of planning/scheduling experience in service, logistics or manufacturing, or five years in the same area.
• Experience in field service or small business environment is a plus.
• SAP knowledge preferred.

Responsibilities

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

Skills

Scheduling experience

Customer service focus

Communication skills

Problem solving

Education

Associate's degree in business or communications

Tools

SAP

Job description

Our Opening and Your Responsibilities

We’re seeking a Scheduling Analyst for our Columbus, OH location. In this role, you’ll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You’ll help fulfill service level agreements, drive technician productivity, and support the company’s overall revenue and efficiency goals. Additional responsibilities:

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.


• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.


• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.


• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.


• Support service order closure by confirming documentation accuracy and completion.


• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

What You Need to Succeed

• An Associate's Degree preferably in business or communications with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience


• Experience in a field service or small business environment or similar industry experience a plus.


• SAP knowledge and experience working in the business system is preferred.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching –all starting on date of hire


• Gym discount program if you elect our Aetna medical coverage


• Tuition reimbursement


• And, all the usual such as paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits


• Global market strength and worldwide leadership in weighing


• A brand name that is identified worldwide with precision, quality, and innovation


• Thousands of patents, design and innovation awards


• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

• We help feed the world. We impact how food is produced, packaged and made safe.


• We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.


• Mettler Toledo products are critical to the production and consistent quality of every kind of consumer product.


• No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail].