Field Service Scheduling Analyst – Optimize Technician Routes

Mettler-Toledo International, Inc; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Gym discount program

Paid time off

Job summary

Mettler Toledo in Columbus, OH is seeking a Scheduling Analyst to organize and optimize daily schedules of Field Service Technicians, ensuring outstanding customer service and efficient operations. You will help fulfill service level agreements and drive technician productivity to support company revenue and efficiency goals.

Ideal candidates have an associate degree or five years of scheduling experience; SAP experience is preferred.

Qualifications

• Associate degree preferably in business or communications with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience.

Responsibilities

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

Skills

Scheduling

SAP knowledge

Communication

Education

Associate degree

Tools

SAP

Job description

Mettler Toledo in Columbus, OH is seeking a Scheduling Analyst to organize and optimize daily schedules of Field Service Technicians, ensuring outstanding customer service and efficient operations. You will help fulfill service level agreements and drive technician productivity to support company revenue and efficiency goals.

Ideal candidates have an associate degree or five years of scheduling experience; SAP experience is preferred.