Scheduling Analyst — Daytime Hours in Home Healthcare Ops

HarmonyCares; Grand Rapids (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K with match

License reimbursement

Paid time off

Holidays

Volunteer time

Paid orientation

Job summary

HarmonyCares is seeking a Scheduling Analyst to join our home-based primary care team. You will develop and maintain provider schedules, manage census, and collaborate with clinical staff to optimize patient visits and workflows.

The role requires analytical thinking, excellent communication, and problem-solving under real-time conditions. You will interact with patients, families and colleagues, while upholding confidentiality and participating in required meetings and trainings.

Qualifications

• 2+ years college, and/or equivalent experience.
• 2 years healthcare or customer service experience required.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.
• Intermediate MS Office skills (Excel, PowerPoint, Outlook).

Responsibilities

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive census risk management.
• Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
• Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
• Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
• Place and receive phone calls to facilitate effective scheduling function.
• Escalate scheduling concerns, and issues, both internally and externally
• Adhere to patient confidentiality policies and procedures.
• Attend required meetings and in-services.
• Collaborate with manager, teammates, and other HarmonyCares employees.
• Perform other duties as required.

Skills

Analytical thinking

Communication

Problem solving

MS Office

Education

Two years college

Tools

Excel

PowerPoint

Outlook

Job description

HarmonyCares is seeking a Scheduling Analyst to join our home-based primary care team. You will develop and maintain provider schedules, manage census, and collaborate with clinical staff to optimize patient visits and workflows.

The role requires analytical thinking, excellent communication, and problem-solving under real-time conditions. You will interact with patients, families and colleagues, while upholding confidentiality and participating in required meetings and trainings.