Scheduling Analyst

Jobtailor; Troy (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

HarmonyCares is seeking a scheduling specialist to develop and maintain provider schedules, manage census, and coordinate with leadership to meet patient needs.

You will communicate with patients and families, escalate issues, and ensure confidentiality while using Microsoft Office to support scheduling logistics.

Qualifications

• 2+ years of healthcare or customer service experience.
• Strong analytical and critical thinking skills.
• Ability to solve real-time issues quickly.
• Excellent written and verbal communication.
• Proficient with Microsoft Office Suite (Excel, PowerPoint, Outlook).

Responsibilities

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive census risk management.
• Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
• Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
• Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
• Place and receive phone calls to facilitate effective scheduling function.
• Escalate scheduling concerns and issues internally and externally.
• Adhere to patient confidentiality policies and procedures.
• Attend required meetings and in-services.
• Collaborate with manager, teammates, and other HarmonyCares employees.
• Perform other duties as required.

Skills

Analytical thinking

Critical thinking

Communication (written)

Communication (verbal)

Attention to detail

Time management

Education

Two-year college or equivalent experience

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

• Develop and maintain provider schedules to meet patient needs
• Manage provider census through proactive census risk management
• Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process
• Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated
• Maintain relationships and effectively communicate HarmonyCares services with patients and family members
• Place and receive phone calls to facilitate effective scheduling function
• Escalate scheduling concerns and issues internally and externally
• Adhere to patient confidentiality policies and procedures
• Attend required meetings and in-services
• Collaborate with manager, teammates, and other HarmonyCares employees
• Perform other duties as required

Requirements

• 2+ years college, and/or equivalent experience
• 2 years of healthcare or customer service experience required
• Strong analytical and critical thinking skills
• Ability to move quickly to solve complex, real-time issues
• Excellent written and verbal communication skills
• Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
• Intermediate computer skill set level
• Strong foundation and working knowledge of Microsoft Office Suite, including Excel, PowerPoint, and Outlook
• Scheduling or logistics experience preferred
• Strong working knowledge of medical terminology, conditions, illnesses and treatment practices

Core Competencies

Demonstrates strong analytical and critical thinking skills to manage provider schedules and patient needs effectively. Proficient in Microsoft Office Suite and possesses a solid understanding of medical terminology and healthcare logistics.

Highest-signal resume keywords

• Healthcare Experience
• Customer Service Experience
• Scheduling Experience
• Microsoft Office Suite Proficiency
• Analytical Skills

ATS Optimization Keywords

Hard Skills

• Scheduling
• Logistics
• Medical Terminology
• Critical Thinking
• Analytical Skills

Soft Skills

• Communication Skills
• Problem-Solving Skills
• Detail Orientation

Industry Keywords

• Patient Confidentiality
• Census Management
• Risk Management
• Healthcare Services

Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook