Scheduler – Intermediate

Jobtailor; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

UT Health San Antonio is seeking a patient service representative to provide telephonic support to clinics, schedule appointments, and document messages. You will maintain physician schedules, enter referrals, and inform patients of financial obligations such as copays and balances.

You will verify and update patient registration and insurance information, coordinate interpreter services, and prioritize urgent messages. The role includes back-up front desk coverage and other duties as assigned.

Qualifications

• HS Diploma or GED required.
• Strong analytical thinking and creative problem solving.
• Excellent verbal, written and interpersonal communication skills.
• Proficient with Microsoft Office and database programs.

Responsibilities

• Provide telephonic support to patients and schedule appointments.
• Document patient messages and maintain physician schedule templates.
• Verify and update registration and insurance information.
• Inform patients of financial obligations (copays, balances).
• Coordinate interpreter services.
• Prioritize messages based on urgency.
• Assist patients with questions and resolve issues when possible.
• Provide backup coverage to front desk and call center.
• Perform other duties as assigned.

Job description

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Requirements

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking - this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.
• EDUCATION:
• HS Diploma or GED

Core Competencies

Demonstrates strong analytical thinking and creativity in coordinating patient interactions and managing schedules. Proficient in Microsoft Office and database programs, with excellent communication skills to effectively assist patients and resolve issues.

Highest-signal resume keywords

• Analytical Thinking
• Microsoft Office Proficiency
• Interpersonal Communication
• Message Prioritization
• Patient Support

ATS Optimization Keywords

Soft Skills

• Verbal Communication
• Written Communication
• Creativity
• Problem Solving

Industry Keywords

• Patient Registration
• Appointment Scheduling
• Insurance Verification
• Financial Obligations
• Interpreter Services

Tools & Technologies

• Database Programs
• Call Center Systems