Scheduling Admin: Excel & Customer-Centric Coordinator

The Addison Group; Fairfax (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

The Addison Group in Fairfax, VA is seeking a Scheduling Administrative Coordinator to support the Field Operations Scheduling Department. You will coordinate daily schedules, manage scheduling data, and serve as a primary contact for internal and external clients in a fast-paced, customer-focused environment.

The role emphasizes organization, accuracy, and excellent service. 40 hours/week, Monday–Friday, 8:00 AM–5:00 PM, with eligibility for medical, dental, vision, and 401(k) benefits under a

Qualifications

• 2+ years of experience in scheduling, administrative support, or a related role.
• Strong customer service and professional phone communication skills.
• Experience handling a high volume of inbound and outbound calls.
• Proficiency in Microsoft Office, particularly Excel, Outlook, Word, and SharePoint.

Responsibilities

• Assist with daily scheduling activities and answer incoming calls to the main office line.
• Maintain and manage scheduling data using Microsoft Excel and other platforms.
• Ensure scheduling information is accurate across multiple systems.
• Communicate with customers via phone and email to address scheduling needs and provide excellent service.
• Handle customer concerns, identify solutions, and follow up to ensure resolution.
• Identify scheduling conflicts or potential issues and communicate solutions.
• Maintain accurate files, records, and databases.
• Collaborate with Operations, management, and subcontractors to coordinate schedules and resolve issues.
• Cross-train with other departments to support team needs and project deadlines.

Skills

Customer service

Professional phone communication

Multitasking

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

Outlook

SharePoint

Word

Job description

The Addison Group in Fairfax, VA is seeking a Scheduling Administrative Coordinator to support the Field Operations Scheduling Department. You will coordinate daily schedules, manage scheduling data, and serve as a primary contact for internal and external clients in a fast-paced, customer-focused environment.

The role emphasizes organization, accuracy, and excellent service. 40 hours/week, Monday–Friday, 8:00 AM–5:00 PM, with eligibility for medical, dental, vision, and 401(k) benefits under a