Pat Access Rep Lead

Children's Wisconsin; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Children’s Wisconsin is seeking a Patient Access Coordinator Lead to oversee daily operations, mentor patient access representatives, and ensure accurate registration and revenue cycle activities across our system.

You’ll partner with department leadership to manage staffing, scheduling, workflow, and frontline coverage, while guiding families through the registration process with empathy and professionalism in a fast-paced pediatric environment.

Qualifications

• High School Diploma, GED, or HSED.
• Minimum of 3 years of Patient Access or healthcare-related experience.
• Strong customer service, communication, and conflict-resolution skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to multitask, prioritize, and thrive in a fast-paced healthcare environment.

Responsibilities

• Lead daily operations and serve as a mentor for Patient Access Representatives.
• Coordinate daily staffing, scheduling, workflow management, and operational support with department leadership.
• Ensure appropriate coverage across multiple service areas and support frontline operations as needed.
• Communicate staffing updates and coverage needs in a fast-paced environment.
• Enhance the patient and family experience with professionalism, empathy, and compassion.
• Guide families through the registration process and provide support throughout their visit.
• Help create a positive, efficient, and stress-free experience during critical healthcare moments.
• Accurately collect and verify demographic, insurance, and registration information; minimize errors in the revenue cycle.
• Maintain HIPAA compliance and safeguard patient confidentiality.
• Utilize Epic and other platforms to support registration activities, reporting, and quality initiatives.
• Assist with onboarding and training new team members; serve as a preceptor and coach.
• Collaborate with leadership to develop educational resources and maintain department competencies.
• Identify opportunities for process improvement through data analysis and operational insights.
• Participate in special projects and departmental initiatives; analyze trends to support improvements.
• Build strong partnerships with clinical teams to ensure a seamless patient experience across locations.

Skills

Customer service

Communication

Conflict resolution

Data entry

Microsoft Office

Education

High School diploma or GED

Associate’s or Bachelor’s degree (preferred)

Tools

Epic experience

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day,

At Children's Wisconsin, our Patient Access team is often the first point of contact for patients and families. As a Patient Access Coordinator Lead, you'll play a vital role in creating exceptional experiences while supporting operational excellence across our healthcare system.

This position combines leadership, problem-solving, training, and patient advocacy to ensure families receive seamless access to care from the moment they walk through our doors.

If you're passionate about delivering outstanding customer service, mentoring others, and making a meaningful difference in children's lives, we invite you to join our team.

What You'll Do

• Lead Daily Operations Serve as a trusted resource and mentor for Patient Access Representatives.
• Partner with department leadership to coordinate daily staffing, scheduling, workflow management, and operational support.
• Ensure appropriate coverage across multiple service areas and step in as needed to support frontline operations.
• Communicate staffing updates, schedule changes, and coverage needs to team members in a fast-paced environment.
• Enhance the Patient & Family Experience Welcome and assist patients and families with professionalism, empathy, and compassion.
• Guide families through the registration process and provide support throughout their visit.
• Help create a positive, efficient, and stress-free experience during critical healthcare moments.
• Drive Registration & Revenue Cycle Excellence Accurately collect and verify demographic, insurance, and registration information.
• Ensure patient accounts move smoothly through the revenue cycle by minimizing registration errors.
• Maintain compliance with HIPAA and safeguard patient confidentiality at all times.
• Utilize Epic and other technology platforms to support registration activities, reporting, and quality initiatives.
• Support Training & Development Assist with onboarding and training new team members.
• Serve as a preceptor and coach for Patient Access Representatives.
• Collaborate with leadership and training teams to develop educational resources and maintain department competencies.
• Help identify opportunities for process improvement and staff development through data analysis and operational insights.
• Foster Continuous Improvement Participate in special projects, committee work, and departmental initiatives.
• Analyze trends and performance metrics to support operational improvements.
• Build strong partnerships with clinical teams and colleagues throughout the organization to ensure a seamless patient experience across multiple locations.

Qualifications Required

Required

• High School Diploma, GED, or HSED
• Minimum of 3 years of Patient Access or healthcare-related experience
• Strong customer service, communication, and conflict-resolution skills
• Proficiency with Microsoft Office applications and data entry systems
• Ability to multitask, prioritize, and thrive in a fast-paced healthcare environment

Preferred

• Associate's or Bachelor's degree
• Epic experience
• Previous experience training, mentoring, or leading team members

What Makes You Successful

You are:

• A natural leader who enjoys supporting and mentoring others
• Organized, detail-oriented, and able to manage multiple priorities simultaneously
• Comfortable making real-time decisions and solving operational challenges
• Passionate about delivering exceptional service to patients and families
• Skilled at collaborating across teams and building strong working relationships
• Adaptable and ready to support various shifts, locations, weekends, holidays, and on-call needs when required

Why Join Children's Wisconsin?

As a member of our Patient Access team, you'll have the opportunity to make a direct impact on the care experience of children and families every day. You'll work alongside dedicated healthcare professionals in a collaborative environment that values compassion, teamwork, professional growth, and operational excellence. Join us and help create exceptional experiences that support healthier futures for children and families across our communities.

The schedule is Monday-Friday 8:30am-5:00pm. Occasional on call weekends and scheduled holiday on call rotation.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: Dedicated solely to the health and well‑being of children We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.