Scheduling & Access Program Lead – Primary Care

U.S. Department of Veterans Affairs; Cincinnati (OH); Hybrid; USD 64,000 - 101,000; Full time

Job summary

The Cincinnati VA Medical Center seeks a Supervisory Program Specialist in the Primary Care Service to oversee scheduling across outpatient clinics. This role reports to the CBOC Administrator and Administrative Officer and supervises five GS-0679-08 Supervisory Medical Support Assistants to ensure compliance with the National Scheduling directive.

You will analyze performance data, coordinate with clinic leadership, contribute to access measures, and develop improvement plans while assisting in

Qualifications

• Transcript must be submitted with your application if you are basing qualifications on education.
• If using foreign education, you must provide a Certificate of Foreign Equivalency with your transcript to receive credit.

Responsibilities

• Oversee the scheduling processes of Veterans across outpatient clinics.
• Provide administrative oversight to the Supervisory Medical Support Assistants.
• Ensure compliance with the National Scheduling directive and related policies.
• Collaborate with clinic leaders to report on access measures and performance.
• Develop plans for program improvement and manage budget estimates.

Skills

Program management

Administrative oversight

Data analysis

Budget planning

Team leadership

Job description

The Cincinnati VA Medical Center seeks a Supervisory Program Specialist in the Primary Care Service to oversee scheduling across outpatient clinics. This role reports to the CBOC Administrator and Administrative Officer and supervises five GS-0679-08 Supervisory Medical Support Assistants to ensure compliance with the National Scheduling directive.

You will analyze performance data, coordinate with clinic leadership, contribute to access measures, and develop improvement plans while assisting in