Scheduling & Access Operations Leader

Ohio State University Physicians; Columbus (OH); On-site; USD 67,000 - 101,000; Full time

Job summary

Ohio State University Physicians (OSUP) is seeking a Scheduling Manager to lead multiple scheduling teams and ensure access to OSUWMC physicians and services. The role focuses on developing and maintaining effective scheduling workflows, onboarding supervisors, and driving a culture of cooperation and patient-centric service.

You'll oversee timekeeping, payroll approvals, staff development, and budget forecasting for the pod, while partnering with clinical leaders to deliver a great patient

Qualifications

• Minimum of 5 years of experience leading a team in a patient access services environment.
• Experience interfacing with clinicians and other health care professionals.
• Demonstrated experience of successful leadership and management of large teams.
• Strong proficiency with Microsoft Office Suite (including Visio).

Responsibilities

• Providing overall leadership of multiple teams.
• Oversight of the onboarding, training, and development of the Supervisor, Lead Scheduler and staff.
• Conducting regular meetings with Supervisors regarding their work performance
• Direction of the staff in programmatic operations needed to ensure accurate scheduling and communication essential to achieving a great patient experience
• Direct ownership of decision tree Visio for all scheduling workflows
• Assist in the development and maintenance of job descriptions, posting and hiring of new employeesRevised 5.2023
• Responsible for employee retention and setting/maintaining team centric culture and morale
• Administration of progressive corrective action when necessary
• Ongoing maintenance of timekeeping for all agents including payroll approvals, time off request, adjustments to timecards
• Building and maintenance of both schedules and budgets for the pod
• Forecast and appropriate workforce scheduling oversight for the pod

Skills

Team leadership

Communication

Scheduling knowledge

Education

Advanced degree preferred

Tools

Visio

Epic scheduling

Microsoft Office Suite

Job description

Ohio State University Physicians (OSUP) is seeking a Scheduling Manager to lead multiple scheduling teams and ensure access to OSUWMC physicians and services. The role focuses on developing and maintaining effective scheduling workflows, onboarding supervisors, and driving a culture of cooperation and patient-centric service.

You'll oversee timekeeping, payroll approvals, staff development, and budget forecasting for the pod, while partnering with clinical leaders to deliver a great patient