Scheduling Manager

The Ohio State University Physicians, Inc.; Columbus, Northern (OH, KY); Hybrid; USD 67,000 - 101,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan

Paid time off

Wellness program

Job summary

The Ohio State University Physicians, Inc. is seeking a Scheduling Manager to lead multiple scheduling teams, optimize access to OSUWMC services, and coordinate staffing, training, and performance for a large patient access operation.

The role emphasizes leadership, collaboration with clinicians, and data-driven scheduling across a high-volume outpatient setting in Columbus, OH. A strong background in scheduling systems and MS Office is required.

Qualifications

• Minimum of 5 years of experience leading a team in a patient access services environment.
• Experience interfacing with clinicians and other health care professionals.
• Strong proficiency with Microsoft Office Suite (including Visio).

Responsibilities

• Provide leadership for multiple scheduling teams and ensure patient access goals.
• Manage onboarding, training, and development of Supervisors and staff.
• Lead scheduling workflows and ensure timely patient access.
• Oversee budgets and workforce forecasting for the pod.
• Maintain timekeeping, payroll approvals, and performance reviews.

Skills

Leadership

Team management

Scheduling

Communication

Education

Advanced degree preferred

Tools

Microsoft Visio

Epic Scheduling

Microsoft Office

Job description

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

OSU Physicians is committed to improving access and great service to our customers. The Scheduling Manager functions as an integral member of the leadership team to reflect a culture of cooperation, enthusiasm, and mutual respect. This position ensures access to OSUWMC physicians and services and coordinate/supports all functions of service delivery and integrated access services and operations for OSUWMC. In addition, this leader will also have responsibility ensuring team management, strategic relationships with partners and proper data collection/support for all service lines and respective employees. Some duties and responsibilities include:

• Providing overall leadership of multiple teams.
• Oversight of the onboarding, training, and development of the Supervisor, Lead Scheduler and staff.
• Conducting regular meetings with Supervisors regarding their work performance
• Direction of the staff in programmatic operations needed to ensure accurate scheduling and communication essential to achieving a great patient experience
• Direct ownership of decision tree Visio for all scheduling workflows
• Assist in the development and maintenance of job descriptions, posting and hiring of new employeesRevised 5.2023
• Responsible for employee retention and setting/maintaining team centric culture and morale
• Administration of progressive corrective action when necessary
• Ongoing maintenance of timekeeping for all agents including payroll approvals, time off request, adjustments to timecards
• Building and maintenance of both schedules and budgets for the pod
• Forecast and appropriate workforce scheduling oversight for the pod

Qualifications

Education and Experience Requirements:

• Minimum of 5 years of experience leading a team in a patient access services environment required.
• Experience interfacing with clinicians and other health care professionals required.
• Demonstrated experience of successful leadership and management of large teams.
• Strong proficiency with Microsoft Office Suite (including Visio)

Preferences:

• Advanced Degree preferred
• Epic systems (scheduling) experience is highly preferred.

Knowledge, Skills and Abilities:

• Computer/technology proficiency and knowledge of scheduling applications, care lifecycle, and patient management systems required.
• Strong verbal, written and presentation skills are a key requirement for this role.
• Sense of professionalism, relationship building, and ability to establish trust and cooperation between multiple departments/entities throughout the OSU Wexner Medical Center will be a necessity as a Manager at OSUWMC.

Pay Range

USD $67,322.42 - USD $100,983.62 /Yr.