Scheduler Intermediate (Urology)

UT Health San Antonio; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

UT Health San Antonio is seeking a scheduling and registration support specialist to assist a clinic with patient scheduling, registration verification, and message management. The role emphasizes accurate data entry, timely communication with patients, and coordination of interpreter services when needed.

The ideal candidate will have experience with Microsoft Office and database systems, plus strong verbal and written communication skills.

Qualifications

• Demonstrates the ability to support the UT Health mission and patient promise.
• Analytical thinking to coordinate work within schedule constraints.
• Creative and alternative thinking to develop new ideas that support the UT Health Way.
• Proficient in Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Responsibilities

• Provide telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Creative thinking

Time prioritization

Tools

Microsoft Office

Database programs

Job description

Job Description

Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.

Responsibilities

• Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
• Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
• Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
• Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
• Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

Required Skills

Three (3) years of related experience is required. Clinical experience is preferred.