Scheduler II

Saint Luke's; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Luke's Health System is seeking a Scheduler to coordinate and schedule patient appointments in a healthcare setting. You will answer phones, register patients, and verify insurance while collaborating with clinicians and clinic leadership.

The role focuses on accurate scheduling, adherence to guidelines, and delivering outstanding customer service to patients and internal teams. Day shifts, full-time position, located in Kansas City, MO.

Qualifications

• High school diploma or GED required.
• Experience in customer service is desirable but not required.

Responsibilities

• Answer patient scheduling calls and forward inquiries per clinic processes.
• Schedule office visits and in-office tests or services per guidelines.
• Collect patient registration information including demographics and insurance.
• Verify patient insurance eligibility per policies.
• Obtain pre-certification for office visits when required by payor.
• Provide exceptional customer service to patients, families, physicians and staff.

Skills

Critical thinking

Problem solving

Customer service

Detail-oriented

Multitasking

Teamwork

Education

High school diploma or GED

Job description

Job Description

The Scheduler coordinates and schedules patient appointments within a healthcare facility. The responsibilities of this position include answering phones, scheduling appointments, completing patient registration, and verifying insurance. The Scheduler collaborates with clinic staff, leadership, and physicians. The Scheduler exemplifies the core values of the health system by providing exceptional customer service to all patients.

Key Responsibilities

• Answer Phones: Answer patient scheduling calls, handle patient inquiries, and follow clinic processes for forwarding calls
• Schedule Appointments: Schedule office visits and in-office tests, procedures, or services in adherence with department guidelines. Provide instructions and education regarding preparation for tests and procedures as needed.
• Patient Registration: Collect patient registration information, including demographics and insurance information
• Insurance Verification: Verify patient insurance eligibility according to policies
• Prior Authorization: Obtain pre-certification for office visits prior to scheduling as required by payor
• Customer Service: Provide exceptional customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS

Quality Performance: Achieve target scores within set department metrics

Skills

• Critical thinking
• Problem solving
• Customer service
• Detail-oriented
• Multitasking
• Teamwork

Education

• High school diploma or GED

Certifications

• None

Experience

• Less than 1 year
• Experience in customer service desired but not required

Job Requirements

Applicable Experience: 1 year

Job Details

Full Time

Day (United States of America)