Scheduler II

saintlukes; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Luke's Health System in Kansas City, MO is seeking a Scheduler who coordinates patient appointments, answers phones, completes registration, and verifies insurance.

You will work with clinic staff and physicians, providing courteous service and ensuring accurate information and adherence to processes. This is a full-time day shift position with a strong emphasis on customer service and accuracy.

Qualifications

• High school diploma or GED required.
• Experience in customer service desired but not required.
• 1 year of applicable experience preferred.

Responsibilities

• Answer patient scheduling calls, handle inquiries per clinic process.
• Schedule office visits and tests in adherence with guidelines and prep instructions.
• Collect patient demographics and insurance information.
• Verify patient insurance eligibility according to policies.
• Obtain pre-certification for office visits as required by payor.
• Provide exceptional customer service to patients, families, physicians and staff.
• Aim to achieve target scores within department metrics.

Skills

Critical thinking

Problem solving

Customer service

Detail-oriented

Multitasking

Teamwork

Education

High school diploma or GED

Job description

Job Description

The Scheduler coordinates and schedules patient appointments within a healthcare facility. The responsibilities of this position include answering phones, scheduling appointments, completing patient registration, and verifying insurance. The Scheduler collaborates with clinic staff, leadership, and physicians. The Scheduler exemplifies the core values of the health system by providing exceptional customer service to all patients.

Key Responsibilities

• Answer Phones: Answer patient scheduling calls, handle patient inquiries, and follow clinic processes for forwarding calls
• Schedule Appointments: Schedule office visits and in-office tests, procedures, or services in adherence with department guidelines. Provide instructions and education regarding preparation for tests and procedures as needed.
• Patient Registration: Collect patient registration information, including demographics and insurance information
• Insurance Verification: Verify patient insurance eligibility according to policies
• Prior Authorization: Obtain pre-certification for office visits prior to scheduling as required by payor
• Customer Service: Provide exceptional customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS
• Quality Performance: Achieve target scores within set department metrics

Skills

• Critical thinking
• Problem solving
• Customer service
• Detail-oriented
• Multitasking
• Teamwork

Education: required and/or preferred
High school diploma or GED

Certifications:
None

Experience:
Less than 1 year
Experience in customer service desired but not required

Job Requirements

Applicable Experience:
1 year

Job Details

Full Time
Day (United States of America)