Scheduler-Patient Access Scheduler

University Medical Center of El Paso (UMC); El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

University Medical Center of El Paso (UMC) seeks a Scheduling/Pre-Registration Associate to process requests for procedures and tests from physician offices and patients using manual and automated scheduling systems.

Under the direction of the Operations Manager, you will obtain demographic, insurance and financial information and assist with pre-registration and financial screening while ensuring medical necessity and payer guidelines for authorizations are met.

Qualifications

• One year related work experience in a hospital, physician or medical insurance office.
• High school diploma or equivalent; Associate degree preferred.
• CHAA certification preferred.
• Bilingual English/Spanish required.

Responsibilities

• Process scheduling requests accurately and timely using scheduling systems.
• Obtain demographic, insurance and financial information; assist with pre-registration and financial screening.
• Handle routine patient inquiries and maintain records, with an excellent customer service orientation.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Analytical skills

Medical terminology

Insurance knowledge

Data entry

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Electronic scheduling systems

Pre-registration software

Job description

Job Description

Under the direction of the Operations Manager, is responsible for assuring that requests for scheduling procedures/tests received from physician(s) offices and patient(s) are processed in an accurate and timely manner using the manual and automated scheduling systems. Obtains pertinent demographic, insurance and financial information and assists with the pre-registration and financial screening process while ensuring medical necessity and payer guidelines for authorizations are met.

Summary

Under the direction of the Operations Manager, is responsible for assuring that requests for scheduling procedures/tests received from physician(s) offices and patient(s) are processed in an accurate and timely manner using the manual and automated scheduling systems. Obtains pertinent demographic, insurance and financial information and assists with the pre-registration and financial screening process while ensuring medical necessity and payer guidelines for authorizations are met.

Handles all routine patient inquiries related to the scheduling and pre-registration process. Maintains accurate records associated with the scheduling, and the processing of patient documentation. Able to manage multiple tasks with an excellent orientation to professional customer service.

Required Skills

• Maintaining up-to-date knowledge of insurance plan requirements, which can change frequently.
• Knowledge of computer software programs and use of basic office equipment required.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Knowledge of medical terminology and familiarity with ICD9 coding preferred.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Ability to work in a fast pace environment with frequent interruptions.
• Demonstrates ability to organize and prioritize multiple tasks and works well under pressure.
• Bilingual English/Spanish required.

Required Experience

Work Experience:

One year related work experience in a hospital, physician or medical insurance office required.

License/ Registration/Certification

Certified Healthcare Access Associate (CHAA) preferred.

Education and Training

High school diploma or equivalent. Associate Degree preferred.