Receptionist 1

Mercyhealth Wisconsin and Illinois; Rockford (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Parental and caregiver leave

Tuition and certification assistance

Well-being Programs

Employee Discounts

On-Demand Pay

Career development opportunities

Job summary

Mercyhealth in Rockford, IL is seeking a full-time Receptionist to greet patients and visitors, answer calls, and route messages. You will assist with Epic EMR registration, scheduling, and basic cashiering, while maintaining privacy and lobby organization.

Preference given to candidates with medical reception experience and a high school diploma. The role may involve flexible hours and potential work at alternate Mercyhealth locations.

Qualifications

• High School diploma or equivalent preferred.
• Previous medical reception or reception experience preferred.
• Basic knowledge of keyboard skills and medical terminology preferred.
• Good interpersonal and written communication skills.
• Basic knowledge of Epic preferred.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Schedules patient appointments and handles EMR Epic registration check-in processes.
• Loads, verifies and updates patient demographics and insurance information.
• Collects co-payments and posts in Epic; performs cashiering duties.
• Assists patients with MyChart signup/activation and replies to MyChart messages.
• Maintains lobby, handles mail, supplies, and document processing.
• Ensures patient privacy and confidentiality per policies.

Skills

Customer service

Phone etiquette

Interpersonal communication

Keyboard skills

Medical terminology

Education

High School diploma or equivalent

Tools

Epic EMR

MyChart

Job description

OVERVIEW

The Receptionist serves as the first point of contact for patients, visitors, and callers by providing courteous customer service, answering phones, routing messages, and providing information about organizational services. This role also supports daily office operations through visitor management, correspondence, fax communications, supply management, and other clerical duties.

Scheduled: Full-Time

Shift: 7:30 am - 4 PM, 4 days a week

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clerical

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed.

Epic Scheduling and Registration

• Schedules patient appointments
• Responsible for EMR Electronic Medical Records registration check-in processes in Epic.
• Loads, verifies and updates patient demographics.
• Scans, loads and verifies insurance coverage.
• Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
• Reviews all Alerts in Epic and refers patient to a PFC when necessary.
• Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
• Provides patient with an estimated self-pay obligation when appropriate.
• Performs cashiering functions online payment posting within Epic.
• Processes payments and deposits by adhering to the systems Cash Handling Policy.
• Completes daily closing report and balances their individual cash drawer at the end of each day.
• Performs petty cash count in and out daily and records appropriately.
• Assist patients with MyChart signup and activation.
• Replies to MyChart messages in a timely manner, closing messages when complete.
• Safeguards patient privacy and confidentiality per MHS policies.
• Preps Routes daily for upcoming appointments for frontline registration.
• Reviews daily work queues and corrects identified patient registration errors.
• Utilizes Epic waitlists based on provider preference.
• Reviews and updates no-shows and cancellations for the day

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent preferred.

Previous medical reception or reception experience preferred.

CERTIFICATION/LICENSURE

N/A

OTHER SKILLS AND ABILITIES

Understands and demonstrates Critical Moments of Service techniques and standards

Ensures reception and lobby areas are well maintained and clean

May be required to work flexible hours and overtime during peak hours.

Preforms all other duties as assigned.

May be responsible for working in alternate locations

Basic knowledge of keyboard skills and medical terminology preferred.

Good interpersonal and written communication skills.

Basic knowledge of Epic preferred.

LEVEL OF SUPERVISION

Some independent judgment is required, but alternatives are limited by standard practices or procedures

SUPERVISES

N/A

PAY RANGE:

$16.89 - $25.33

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50
• One of Working Mother magazine's 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women