Patient Service Representative - Rheumatology (Days, Full Time)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Résumé du poste

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a detail-oriented medical office clerk to greet and assist patients, manage appointments, and support clinic staff. The role involves handling insurance information, data entry, and payments within a busy hospital setting.

The position requires a high school diploma (medical office training beneficial) and CPR certification. Strong communication and organizational skills are essential to maintain smooth front‑office operations.

Qualifications

• High School diploma or equivalent.
• Medical office training beneficial.

Responsabilités

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
• Enters new and established patient information into the computer.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Connaissances

Communication skills

Office procedures

Computer skills

Clinic experience

Greeting patients

Reading & following instructions

Filing systems

Initiative & adaptability

Formation

High School diploma or equivalent

Medical office training beneficial

Description du poste

Find your calling at Mercy! Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details

• Education: High School diploma or equivalent.
• Medical office training beneficial.

Job Description

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details

Minimum Qualifications:

• Education: High School diploma or equivalent.
• Medical office training beneficial.

Certifications:

CPR certification.

Other: Skills, Knowledge, and Abilities:

• Must be able to communicate effectively in written and verbal form.
• Knowledge of business office procedures, medical terminology and insurance procedures beneficial.
• Computer knowledge, typing skills and knowledge of basic math. Experience: One year experience in a clinic setting beneficial or two years in a public contact position.
• Ability to greet patients and answer the telephone in a pleasant and helpful manner.
• Ability to read, understand and follow written and oral instruction.
• Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems.
• Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.