Scheduler

Valcourt Group; Virginia (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Valcourt Building Services in the Washington, DC market seeks a proactive Scheduler to coordinate service appointments, communicate with clients, and support operations leadership in delivering timely service.

You will manage client calendars, confirm dates, address scheduling issues, and collaborate with the field team to ensure resource availability while building lasting client relationships.

Qualifications

• Bachelor’s degree preferred.
• Minimum of two years in customer service, scheduling, or project management.
• Bilingual in Spanish is a plus.

Responsibilities

• Communicate with existing clients regarding upcoming services to propose and confirm scheduling dates
• Address and manage client pushback related to scheduling by clearly explaining the importance of maintaining service timelines
• Build and maintain strong, long-term relationships with clients and partners by understanding their needs
• Coordinate proposed and confirmed schedules with the operations team to ensure resource availability
• Manage and facilitate communication between clients and upper management
• Maintain accuracy and attention to detail while working under time constraints
• Demonstrate self-motivation, initiative, and urgency

Skills

Excellent verbal and written

Customer service mindset

Analytical and problem solving

Microsoft Office

Learn internal systems

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Description

Job Summary

Valcourt Building Services is seeking a highly organized and results-driven Scheduler to join our growing team. This role is critical to ensure timely and efficient scheduling of services while maintaining strong client relationships. The Scheduler will serve as a key point of contact between clients, operations, and leadership, helping drive customer satisfaction and operational success in the Washington, DC market.

The ideal candidate is proactive, detail-oriented, and skilled in managing client communications while coordinating schedules to support business growth.

Essential Functions

• Communicate with existing clients regarding upcoming services to propose and confirm scheduling dates
• Address and manage client pushback related to scheduling by clearly explaining the importance of maintaining service timelines
• Build and maintain strong, long-term relationships with clients and partners by understanding their needs and anticipating future requirements
• Coordinate proposed and confirmed schedules with the operations team to ensure resource availability
• Manage and facilitate communication between clients and upper management
• Maintain a high level of accuracy and attention to detail while working under time constraints
• Demonstrate self-motivation, initiative, and a strong sense of urgency

Required Skills and Qualifications

• Excellent verbal and written communication skills
• Strong customer service mindset with the ability to support and resolve client issues effectively
• Proven analytical and problem-solving abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn internal systems quickly
• Comfortable learning and using various computer hardware and software platforms

Education and Experience

• Bachelor’s degree preferred
• Minimum of two (2) years of experience in customer service, scheduling, or project management
• Bilingual in Spanish is a plus

Travel and Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company Description

Valcourt Building Services works with building owners and property managers to provide preventative maintenance, repairs, safety consulting, and comprehensive building envelope restorations to extend the life of a structure and protect property value. Valcourt works on commercial office buildings, high-rise residential buildings, parking garages, stadiums, hospitality buildings, and healthcare buildings.

For 35 years Valcourt has grown from a small window cleaning company serving the Washington, DC area into one of the largest exterior maintenance companies in the country. We proudly serve clients from our offices in New Jersey, Pennsylvania, Maryland, Virginia, Georgia, Florida, and Texas.