Scheduler

Senior Helpers – Milford & Providence; Providence (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

Senior Helpers - Milford, MA & Providence, RI is seeking a dedicated Home Care Scheduler to organize caregiver schedules across MA and RI. You will match caregivers to clients, oversee staffing needs, and ensure reliable, consistent care with clear communication to families and staff.

The role emphasizes organization, teamwork, and a compassionate approach to client service in a fast-paced home care environment.

Qualifications

• Previous scheduling, staffing, or administrative experience preferred.
• Home care, healthcare, or caregiving industry experience strongly preferred.
• Excellent organizational, communication, and problem-solving skills.
• Ability to multitask and manage changing priorities in a fast-paced environment.
• Strong computer skills and attention to detail.
• Ability to work collaboratively with a team while managing responsibilities independently.
• Reliable, professional, and compassionate approach to client service.

Responsibilities

• Coordinate daily caregiver schedules for clients in Massachusetts and Rhode Island.
• Match caregivers with clients based on care needs, availability, skills, and location.
• Schedule new client cases and coordinate caregiver start dates.
• Communicate schedule changes, call-outs, and coverage needs to caregivers and office staff.
• Find replacement caregivers when shifts need coverage.
• Monitor caregiver attendance and follow up on missed shifts or scheduling issues.
• Maintain accurate client schedules and caregiver records in the scheduling system.
• Communicate professionally with clients, families, caregivers, and office team members.
• Assist with staffing needs, schedule updates, and other administrative duties as needed.
• Help ensure continuity of care and client satisfaction.

Skills

Scheduling experience

Healthcare experience

Organizational skills

Communication skills

Multitasking

Computer skills

Team collaboration

Client service

Job description

Home Care Scheduler

Senior Helpers - Milford, MA & Providence, RI

Job Type: Full-Time
Schedule: Monday-Friday, 9:00 AM-5:00 PM
Location: Milford, MA and Providence, RI

About Senior Helpers

Senior Helpers is a home care agency dedicated to providing quality, compassionate care to seniors in the comfort of their own homes. We are looking for an organized, dependable, and detail-oriented Home Care Scheduler to join our team and help coordinate care services across our Milford, Massachusetts, and Providence, Rhode Island, offices.

Job Summary

The Home Care Scheduler is responsible for coordinating caregiver schedules, matching caregivers with clients, managing staffing needs, and ensuring clients receive consistent, reliable care. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and enjoys helping others.

Responsibilities

• Coordinate daily caregiver schedules for clients in Massachusetts and Rhode Island.

• Match caregivers with clients based on care needs, availability, skills, and location.

• Schedule new client cases and coordinate caregiver start dates.

• Communicate schedule changes, call-outs, and coverage needs to caregivers and office staff.

• Find replacement caregivers when shifts need coverage.

• Monitor caregiver attendance and follow up on missed shifts or scheduling issues.

• Maintain accurate client schedules and caregiver records in the scheduling system.

• Communicate professionally with clients, families, caregivers, and office team members.

• Assist with staffing needs, schedule updates, and other administrative duties as needed.

• Help ensure continuity of care and client satisfaction.

Qualifications

• Previous scheduling, staffing, or administrative experience preferred.

• Home care, healthcare, or caregiving industry experience strongly preferred.

• Excellent organizational, communication, and problem-solving skills.

• Ability to multitask and manage changing priorities in a fast-paced environment.

• Strong computer skills and attention to detail.

• Ability to work collaboratively with a team while managing responsibilities independently.

• Reliable, professional, and compassionate approach to client service.

What We Offer

• Full-time, Monday-Friday schedule.

• Consistent office hours, 9:00 AM-5:00 PM.

• Opportunity to make a difference in the lives of seniors and their families.

• Supportive team environment.

• Opportunity to grow with an established home care agency.

Join Our Team!

If you are organized, dependable, and passionate about helping others, we would love to hear from you!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news