Scheduler

Senior Helpers; Greenville (SC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Short & Long-term Disability

Paid Time Off

Next Day Pay

Bonus structure

Job summary

Senior Helpers of Columbia is seeking a Scheduler to manage caregiver assignments based on care plans, ensuring efficient scheduling and client satisfaction. The role involves coordinating resources, communicating updates to families, and maintaining accurate records in company software.

The ideal candidate has strong organizational and communication skills, experience in scheduling/logistics, and a background in customer service within home care or healthcare staffing.

Qualifications

• High School Diploma or equivalent (GED) required; Associate’s degree preferred.
• Previous experience in customer service preferred.
• Minimum of one year in a staffing/scheduling/logistics position preferred.
• Knowledge of general home care/healthcare staffing preferred.
• Excellent organization and communication skills.
• Quick-thinking and astute decision-making skills.
• Team player with strong client interaction and multi-tasking abilities; works independently.
• Experience using multi-line telephones and maintaining professionalism in a fast-paced environment.
• Strong problem-solving and creative-solution abilities.

Responsibilities

• Select, schedule, and coordinate caregivers based on assessments and care plans for new and existing clients.
• Maintain scheduling of caregivers and resolve conflicts, emergencies, or call-outs; ensure a complete schedule three days prior.
• Communicate caregiver changes promptly to clients and families.
• Track and record scheduling changes in company software.
• Attend on-call phone duty approximately two weeks per month as directed.
• Provide input to staff on hiring needs on a regular basis.
• Assist in keeping caregiver files up to date and monitor licensing/insurance expirations.

Skills

Organization

Communication

Customer service

Scheduling

Multitasking

Telephone skills

Education

High School Diploma or equivalent

Associate's degree

Job description

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Columbia is the company for you.

Enjoy Our Job Benefits:

• Dental Insurance
• Vision Insurance
• Short team & Long-term Disability
• Paid Time Off
• Next Day Pay
• Bonus structure

Why Work for Senior Helpers?

• Great Place to Work Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
• Growth/Advancement—We invest in our employees and provide rewarding career opportunities
• Rewarding—The scheduler is included in our company bonus which rewards the team for working together to achieve results

General Duties and Responsibilities but not limited to:

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call phone duty averaging two weeks per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

What We’re Looking For Our Scheduler to Have:

• High School Diploma or equivalent (GED) is required, Associate’s degree preferred
• Previous experience in customer service preferred
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news