Scheduler

Trinity Health; Pennsylvania; On-site; USD 40,000 - 50,000; Full time

Job summary

A leading healthcare organization seeks a Scheduler to coordinate and schedule appointments for participants. The role involves maintaining schedules, coordinating with departments, and ensuring participant education. Ideal candidates have strong customer service and organizational skills, with a focus on the elderly population. Comprehensive benefits and professional development opportunities are offered.

Benefits

1st Day Medical Coverage

Dental Insurance

Vision Insurance

Paid Time Off

403B

Educational Assistance

Daily Pay Access

Employee Referral Incentives

Qualifications

• 1 year of scheduling experience required.
• Previous medical scheduling experience preferred.
• Experience with frail or elderly population preferred.

Responsibilities

• Coordinate and schedule external appointments for participants.
• Maintain accurate participant schedules.
• Notify managers of scheduling changes.

Skills

Customer Service

Organizational Skills

Conflict Management

Communication

Education

High School Diploma

Associate Degree

Tools

Microsoft Office Suite

Job description

Employment Type: Full timeShift: Day Shift Description: The primary purpose of your job position is to coordinate and schedule external appointments for all participants at
the PACE Organization (PO). The scheduler will prepare schedules according to the participant needs and the
participant's care plan designed by the interdisciplinary team. Works closely with the transportation department,
participants, caregivers, and center staff.

Position Purpose:

This primary purpose of this position is to coordinate and schedule external appointments participants according to participant needs and care plan designed by the interdisciplinary team. Will work closely with the transportation department, participants, caregivers, and center staff.

What you will do:

• Maintain accurate participant schedules, including service details as per care plans.

• Notify managers of scheduling changes requiring a physician's order.

• Record scheduling updates daily and respond promptly to participant referrals.

• Coordinate with all departments involved in participant appointments.

• Ensure nursing completes participant education before appointments.

• Use electronic scheduling systems; schedule Aides services as determined by the Interdisciplinary Team (IDT).

• Track training and medical clearances for agency personnel.

• Review agency invoices for accuracy and forward for approval.

• Create EPIC authorizations and transportation appointments.

• Remind participants/caregivers of appointments.

• In the absence of the manager, review agency invoices for accuracy of billed agency hours and forwards onto the Nursing leader for approval, if applicable.

• Create EPIC authorization, transportation appointment, escort appointment, etc.

Minimum Qualifications:

• High School Diploma or equivalent required.

• Associate degree preferred.

• 1 year scheduling experience.

• Previous medical scheduling experience strongly preferred.

• 1 year experience with a frail or elderly population, or appropriate training upon hiring.

• One year of customer service experience serving as the first point of contact via email/phone/in person strongly preferred.

• Strong customer service, organizational and conflict management skills

• Excellent written and verbal communications skills and flexibility to adapt to ongoing change and changing priorities.

• Proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system.

• Ability to use other software as required to perform the essential functions of the job.

• Position may require 10% of travel within the Centers geographic region.

Position Highlights and Benefits:

• Comprehensive benefit including 1st Day medical coverage, dental, vision, paid time off, 403B and educational assistance.

• Access to daily pay and employee referral incentives.

• Supportive environment with a patient-centered focus.

• Opportunities for professional development.

Ministry/Facility Information

Trinity Health PACE, provides high-quality care to seniors in the communities we serve. Our interdisciplinary team offers comprehensive services, allowing seniors to remain independent at home.

We are guided by core values of reverence, commitment, safety, justice, stewardship, and integrity.

Apply today!!!

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.