General Manager

Scenthound Waco, TX; China Spring (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Bonus program

Competitive pay

Employee discounts

Free uniforms

Paid time off

Training & development

Career growth

Merit raises

Paid vacations

Membership perks

Job summary

Scenthound in Waco, TX is seeking a hands-on Scenter Manager to lead daily operations, drive membership sales, and ensure exceptional customer service for our dog-wellness concept.

You will mentor a team, monitor KPIs, uphold safety standards, and coordinate with support staff to deliver a premier grooming and wellness experience for our clients and their dogs. This role offers strong leadership exposure and competitive pay.

Qualifications

• Management experience is required.
• Customer service experience in retail or restaurant settings is preferred.
• Ability to lift up to 70 pounds and stand for long periods.
• Reliable transportation and ability to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, audits, and training.
• Promptly communicate information from upper management to the team.
• Identify where help is needed and provide assistance to keep Scenter on schedule.
• Create an environment of teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure the safety of dogs and team members at all times.

Skills

Leadership

Customer service

Communication

Time management

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay, plus tips; performance bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke‑free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail‑oriented, and compassionate dog lover! We are looking for a HANDS‑ON leader who can manage the day‑to‑day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands‑on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time‑management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services