SCCM Administrator

Gravity IT Resources; Charlotte (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Gravity IT Resources is seeking an End User Computing (EUC) Engineer to deliver Tier 3 support for enterprise endpoint management. Focus areas include SCCM/MECM administration, Microsoft Intune, and advanced troubleshooting for users dealing with large Excel files.

The role requires collaboration with Tier 1 and Tier 2 teams, hands-on experience with Windows endpoints and M365 apps, and a strong focus on improving deployment processes and end-user experience.

Qualifications

• Hands-on experience with enterprise endpoint management
• Strong troubleshooting across Windows endpoints and M365 apps
• Excellent communication and collaboration with IT teams

Responsibilities

• Provide Tier 3 support for end user computing issues and complex desktop problems.
• Administer SCCM/MECM for deployment, patching, imaging, and endpoint configuration.
• Administer Microsoft Intune for device management and policy enforcement.
• Troubleshoot performance issues with large Excel files and complex workbooks.
• Collaborate with Tier 1/2 teams to resolve escalations and prevent recurrences.
• Document solutions and standard operating procedures clearly.

Skills

Troubleshooting

Windows endpoints

M365 apps

Communication

Interpersonal skills

Tools

SCCM/MECM

Microsoft Intune

Job description

USC or GC ONLY- due to client's requirements

Role Overview:

We are seeking an End User Computing (EUC) Engineer to provide third level (Tier 3) support for enterprise endpoint management and workplace technologies. This role focuses on SCCM/MECM and Microsoft Intune administration, advanced troubleshooting, and supporting business users who work with large, complex Excel files.

Responsibilities:

• Provide Tier 3 support for end user computing issues, including complex desktop and application troubleshooting.
• Administer and support SCCM/MECM for software deployment, patching, imaging, and endpoint configuration.
• Administer and support Microsoft Intune for device management, policy enforcement, and application deployment.
• Troubleshoot and resolve issues involving large Excel files (performance, stability, data handling, and user experience).
• Partner with Tier 1 and Tier 2 support teams to resolve escalations and reduce recurring incidents.
• Work with IT teams to implement improvements to endpoint management, deployment processes, and end user experience.
• Create and maintain clear documentation for solutions, standard procedures, and known issues.

Required Qualifications:

• Hands-on experience with SCCM (Microsoft Endpoint Configuration Manager, MECM).
• Hands-on experience with Microsoft Intune.
• Demonstrated ability to support users working with large Excel files and resolve performance or usability issues.
• Experience providing third level (Tier 3) support in an enterprise environment.
• Strong troubleshooting skills across Windows endpoints, M365 apps, and common enterprise tools.
• Strong communication and interpersonal skills.
• Must be authorized to work in the US (USC or GC).