End-User Computing (EUC) Engineer (MECM) Hybrid Charlotte

Gravity IT Resources; Charlotte (NC); Hybrid; USD 83,000 - 124,000; Full time

Job summary

Gravity IT Resources is seeking an End User Computing (EUC) Engineer to provide Tier 3 support for enterprise endpoint management, focusing on SCCM/MECM and Microsoft Intune.

This contract-based role in Charlotte, NC (hybrid: onsite 3 days/week) involves troubleshooting complex desktop issues, managing devices, and improving end-user experiences through robust deployment processes and clear documentation. If you have strong Windows and M365 skills, apply now.

Qualifications

• Hands-on SCCM (MECM) and Intune administration experience.
• Experience supporting enterprise users and third-level escalation.
• Strong Windows endpoint and M365 troubleshooting skills.
• Authorized to work in the US (USC or GC).

Responsibilities

• Provide Tier 3 support for end user computing issues, including complex desktop and application troubleshooting.
• Administer and support SCCM/MECM for software deployment, patching, imaging, and endpoint configuration.
• Administer and support Microsoft Intune for device management, policy enforcement, and application deployment.
• Troubleshoot and resolve issues involving large Excel files (performance, stability, data handling, and user experience).
• Partner with Tier 1 and Tier 2 support teams to resolve escalations and reduce recurring incidents.
• Work with IT teams to implement improvements to endpoint management, deployment processes, and end user experience.
• Create and maintain clear documentation for solutions, standard procedures, and known issues.

Skills

SCCM/MECM experience

Intune administration

Tier 3 support

Windows troubleshooting

Tools

SCCM/MECM

Microsoft Intune

Excel

Job description

Job Title: End User Computing (EUC) Engineer (Tier 3)

Location Requirements: Charlotte, NC (Hybrid, onsite 3 days/week)

Job Type: Contract- 12 months

Role Overview:

We are seeking an End User Computing (EUC) Engineer to provide third level (Tier 3) support for enterprise endpoint management and workplace technologies. This role focuses on SCCM/MECM and Microsoft Intune administration, advanced troubleshooting, and supporting business users who work with large, complex Excel files.

Responsibilities:

• Provide Tier 3 support for end user computing issues, including complex desktop and application troubleshooting.
• Administer and support SCCM/MECM for software deployment, patching, imaging, and endpoint configuration.
• Administer and support Microsoft Intune for device management, policy enforcement, and application deployment.
• Troubleshoot and resolve issues involving large Excel files (performance, stability, data handling, and user experience).
• Partner with Tier 1 and Tier 2 support teams to resolve escalations and reduce recurring incidents.
• Work with IT teams to implement improvements to endpoint management, deployment processes, and end user experience.
• Create and maintain clear documentation for solutions, standard procedures, and known issues.

Required Qualifications:

• Hands-on experience with SCCM (Microsoft Endpoint Configuration Manager, MECM).
• Hands-on experience with Microsoft Intune.
• Demonstrated ability to support users working with large Excel files and resolve performance or usability issues.
• Experience providing third level (Tier 3) support in an enterprise environment.
• Strong troubleshooting skills across Windows endpoints, M365 apps, and common enterprise tools.
• Strong communication and interpersonal skills.
• Must be authorized to work in the US (USC or GC).