EUC Engineer: SCCM/MECM & Intune Admin

Gravity IT Resources; Charlotte (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Gravity IT Resources is seeking an End User Computing (EUC) Engineer to deliver Tier 3 support for enterprise endpoint management. Focus areas include SCCM/MECM administration, Microsoft Intune, and advanced troubleshooting for users dealing with large Excel files.

The role requires collaboration with Tier 1 and Tier 2 teams, hands-on experience with Windows endpoints and M365 apps, and a strong focus on improving deployment processes and end-user experience.

Qualifications

• Hands-on experience with enterprise endpoint management
• Strong troubleshooting across Windows endpoints and M365 apps
• Excellent communication and collaboration with IT teams

Responsibilities

• Provide Tier 3 support for end user computing issues and complex desktop problems.
• Administer SCCM/MECM for deployment, patching, imaging, and endpoint configuration.
• Administer Microsoft Intune for device management and policy enforcement.
• Troubleshoot performance issues with large Excel files and complex workbooks.
• Collaborate with Tier 1/2 teams to resolve escalations and prevent recurrences.
• Document solutions and standard operating procedures clearly.

Skills

Troubleshooting

Windows endpoints

M365 apps

Communication

Interpersonal skills

Tools

SCCM/MECM

Microsoft Intune

Job description

Gravity IT Resources is seeking an End User Computing (EUC) Engineer to deliver Tier 3 support for enterprise endpoint management. Focus areas include SCCM/MECM administration, Microsoft Intune, and advanced troubleshooting for users dealing with large Excel files.

The role requires collaboration with Tier 1 and Tier 2 teams, hands-on experience with Windows endpoints and M365 apps, and a strong focus on improving deployment processes and end-user experience.