Scaled Customer Success (Fully Remote)

Loopio; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Wellness benefits

Professional mastery allowance

Co-working spaces available

Job summary

Loopio is seeking a Customer Success professional to drive customer adoption and reduce churn in a remote-first, SaaS-focused environment in the United States. You will monitor health metrics, analyze usage trends, and engage customers proactively through personalized, digital-led journeys.

The role emphasizes collaboration with cross-functional teams to build scalable plays and digital content, with a focus on delivering measurable value and strengthening customer relationships.

Qualifications

• Strong communication and relationship-building skills to connect with customers virtually.
• Analytical mindset with experience leveraging data to inform engagement strategies.
• At least one year in Customer Success or customer service, with SaaS experience a plus.

Responsibilities

• Drive customer adoption and reduce churn through digital-led journeys and personalized communications.
• Monitor customer health metrics and usage trends to predict behavior and engage proactively.
• Partner with cross-functional teams to build success plays and scalable digital content.

Skills

Communication

Relationship-building

Data-driven

Customer Success

SaaS experience

Job description

• Drive customer adoption and reduce churn through digital-led journeys and personalized communications.
• Monitor customer health metrics and usage trends to predict behavior and engage proactively.
• Partner with cross-functional teams to build success plays and scalable digital content.

What You'll Bring:

• Strong communication and relationship-building skills to connect with customers virtually.
• Analytical mindset with experience leveraging data to inform engagement strategies.
• At least one year in Customer Success or customer service, with SaaS experience a plus.

Why You'll Love It:

• Remote-first culture with flexible work arrangements and co-working spaces available.
• Supportive team with ongoing feedback, professional mastery allowance, and wellness benefits.
• Opportunities to accelerate your career in an award-winning workplace.

Loopio

Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.