Customer Success Manager

ContactLoop; Pasadena (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

ContactLoop is seeking a Customer Success Manager to deepen partnerships and drive revenue through tailored, automated journey experiences. You will learn partners’ businesses, craft engagement cadences, and collaborate across teams to optimize opportunities.

You will host training and update sessions with new and existing partners, acting as a primary liaison between stakeholders and internal squads. Passion for customer outcomes is essential.

Responsibilities

• Develop custom automated journey experiences using our conversational AI.
• Determine cadence, messaging, and activities to engage customers on partners' behalf.
• Analyze, identify and optimize opportunities for partners.
• Be the point of contact between stakeholders across partners and teams across the organization.
• Host training and update sessions with new and existing partners.

Job description

Responsibilities

We expect our customer success managers to be taught our partners' businesses by our partners and obtaining a deep enough understanding to:

• Develop custom automated journey experiences using our conversational AI and determine the cadence, messaging and activities needed to engage and convert customers on the partners' behalf.


• Analyze, identify and optimize existing and additional opportunities for partners.


• Be the point of contact between stakeholders across partners and various teams across the organization.


• Host training and update sessions with new and existing partners.

About The Company

At ContactLoop, our goal is to help companies connect more efficiently with their customers. We are driven to supercharge performance marketers and contact centers to drive more revenues and increase operating efficiencies. We are a startup within a larger stable company with established customers and long standing reputation in the industry.We offer amazing career advancement opportunities, chance to work with talented people, and you'll have plenty of fun.

We believe in

• Doing what's right for the customer


• Win-Win-Win for the user, client, and us


• Continuous Learning & Discovery


• Build Great Product


• Be Humble