Remote Customer Success & Adoption Specialist

Loopio; United States; À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Wellness benefits

Professional mastery allowance

Co-working spaces available

Résumé du poste

Loopio is seeking a Customer Success professional to drive customer adoption and reduce churn in a remote-first, SaaS-focused environment in the United States. You will monitor health metrics, analyze usage trends, and engage customers proactively through personalized, digital-led journeys.

The role emphasizes collaboration with cross-functional teams to build scalable plays and digital content, with a focus on delivering measurable value and strengthening customer relationships.

Qualifications

• Strong communication and relationship-building skills to connect with customers virtually.
• Analytical mindset with experience leveraging data to inform engagement strategies.
• At least one year in Customer Success or customer service, with SaaS experience a plus.

Responsabilités

• Drive customer adoption and reduce churn through digital-led journeys and personalized communications.
• Monitor customer health metrics and usage trends to predict behavior and engage proactively.
• Partner with cross-functional teams to build success plays and scalable digital content.

Connaissances

Communication

Relationship-building

Data-driven

Customer Success

SaaS experience

Description du poste

Loopio is seeking a Customer Success professional to drive customer adoption and reduce churn in a remote-first, SaaS-focused environment in the United States. You will monitor health metrics, analyze usage trends, and engage customers proactively through personalized, digital-led journeys.

The role emphasizes collaboration with cross-functional teams to build scalable plays and digital content, with a focus on delivering measurable value and strengthening customer relationships.