Customer Success Lead, Digital & Scaled Programs (Fully Remote)

Ketch; USA; Hybrid; USD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage fully

Unlimited PTO

Paid parental leave

Remote-friendly with flexible schedule

Zusammenfassung

Ketch is seeking a Customer Success leader to build and operate a 1:many, lifecycle-driven program in a fast-growing data platform company. You will use behavior and usage signals to drive engagement and expansion across our customer base.

Responsibilities include managing escalations, health checks, and customer trainings, while aligning with cross-functional teams in a matrix organization. This remote-friendly role offers strong benefits and flexible scheduling.

Qualifikationen

• 5+ years in Customer Success or similar B2B SaaS role.
• 2+ years building scalable customer engagement models.
• Located in US major hubs; legally authorized to work in the US.

Aufgaben

• Build and operate a 1:many, lifecycle-driven Success-at-Scale program.
• Use behavior and usage signals to drive engagement and expansion.
• Manage escalations, health checks, and customer trainings.

Kenntnisse

Claude AI

HubSpot experience

Cross-functional influence

Tools

HubSpot

Claude AI

Jobbeschreibung

• Build and operate a 1:many, lifecycle-driven Success-at-Scale program.
• Use behavior and usage signals to drive engagement and expansion.
• Manage escalations, health checks, and customer trainings.

Skills We're Looking For:

• Proficiency with AI tools like Claude for automating business reviews.
• Hands-on HubSpot experience for customer segmentation and outreach.
• Strong ability to navigate a matrix organization and influence cross-functional teams.

Requirements:

• 5+ years in Customer Success or similar B2B SaaS role.
• 2+ years building scalable customer engagement models.
• Located in US major hubs; legally authorized to work in the US.
• Medical, dental, and vision coverage with 100% premiums paid.
• Unlimited PTO and paid parental leave.
• Remote-friendly with flexible scheduling.

Ketch

Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.