Scaled Customer Success Engineer (API & AI)

Remote Jobs; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Deepgram seeks a Customer Success Engineer to drive adoption, retention, and expansion across a pooled portfolio of Scaled‑segment customers. You’ll design scalable onboarding journeys, automated guidance, and in‑app resources that accelerate value realization for hundreds of customers.

You’ll provide hands‑on technical guidance, run demos, and troubleshoot API integrations for developer audiences, building repeatable playbooks and self‑serve assets that scale your impact.

Qualifications

• Fluency in APIs, developer workflows, and integration patterns, enough to run demos and troubleshoot issues.
• Experience serving a high volume of customers or building scaled/tech‑touch programs.
• Data‑driven mindset to use usage data to prioritize and refine work.
• Excellent written and verbal communication, able to educate and drive action across a broad audience.

Responsibilities

• Own adoption, retention, and expansion across a large, pooled portfolio of Scaled‑segment customers.
• Design and execute scalable customer journeys—digital onboarding, automated lifecycle touchpoints, in‑app guidance, self‑serve resources.
• Show up in person at activation, technical blockers, expansion signals, renewal, and risk moments.
• Provide hands‑on technical guidance—run and record demos, guide API integrations, troubleshoot L1/L2 issues for developers.
• Build and maintain reusable enablement assets (demo scripts, integration guides, sample code, evaluation kits, playbooks).
• Run one‑to‑many programs—webinars, office hours, education campaigns—to drive product adoption.
• Monitor account health, usage, and churn‑risk signals and trigger proactive outreach.
• Identify and scope expansion opportunities with Sales for higher‑value plays.
• Serve as the voice of the customer for product roadmap and GTM strategy input.
• Track, analyze, and report portfolio KPIs: activation, adoption, usage, health, retention, expansion.
• Build scalable systems and automation to reduce repeat work.

Skills

APIs & developer workflows

Scaled/tech‑touch programs

Written and verbal communication

Remote work adaptability

Tools

Gainsight

Vitally

ChurnZero

Job description

Deepgram seeks a Customer Success Engineer to drive adoption, retention, and expansion across a pooled portfolio of Scaled‑segment customers. You’ll design scalable onboarding journeys, automated guidance, and in‑app resources that accelerate value realization for hundreds of customers.

You’ll provide hands‑on technical guidance, run demos, and troubleshoot API integrations for developer audiences, building repeatable playbooks and self‑serve assets that scale your impact.