Scaled Account Manager: Retention & Growth (EdTech)

Magma Math US; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

401(k)

20 days PTO

Impactful work

Job summary

Magma Math is seeking a Scaled Account Manager in New York to own the retention lifecycle for a large district portfolio and drive renewals and expansion. You will manage a high-volume set of district partnerships with proactive health monitoring and annual business reviews.

You will work with District Success Managers, Sales, Marketing, and Product to share insights, maintain a tidy renewal pipeline in HubSpot, and ensure districts stay engaged. Hybrid work with in-office NY location.

Qualifications

• 1-3 years experience in account management, customer success, or a post-sale role; EdTech preferred.
• Must be organized and process-driven with strong pipeline discipline.
• Comfortable leading commercial conversations on value, pricing, and renewals.

Responsibilities

• Own retention and post-sale lifecycle for a portfolio of districts; renewals are the north star.
• Monitor account health, usage data, and engagement signals to identify at-risk districts.
• Conduct annual business reviews tying platform usage to student outcomes and district goals.
• Maintain regular touchpoints through email cadences and check-in calls.
• Build relationships with district stakeholders to embed Magma Math in long-term strategy.
• Identify expansion opportunities within the portfolio and surface them when ready.
• Collaborate with District Success Managers, Sales, Marketing and Product to share insights.
• Maintain records in HubSpot: renewal pipeline, deal health, next steps.

Skills

Account management

Customer success

Relationship building

Sales collaboration

Tools

HubSpot

Job description

Magma Math is seeking a Scaled Account Manager in New York to own the retention lifecycle for a large district portfolio and drive renewals and expansion. You will manage a high-volume set of district partnerships with proactive health monitoring and annual business reviews.

You will work with District Success Managers, Sales, Marketing, and Product to share insights, maintain a tidy renewal pipeline in HubSpot, and ensure districts stay engaged. Hybrid work with in-office NY location.